Wild Tokyo Casino - El jugador aún no ha recibido las ganancias.

Good evening,

I would like to report Wild Tokyo Casino for non-payment of my winnings.

I currently have a balance of €37,110 in my gaming account.

The casino initially paid out small amounts (€500 per day) intermittently (last payment received on April 27), but now the process has stalled and customer support has stopped responding to my emails.

The worst thing is that I contacted the regulatory body Antillephone NV (which the casino lists as the licensee) and received official confirmation via email that Wild Tokyo's license has expired/non-existent and that the site is considered a SCAM.

I request immediate payment of my full balance (€37,110) or that the promised daily limit of €500 be respected, without further delay or silence.

I have all the documentation: screenshots of the balance, email from the Antillephone authority, and proof of previous transfers received from Ramtinar Techconsult Ltd.

Buonasera,

desidero segnalare il casinò Wild Tokyo per il mancato pagamento delle mie vincite.

Attualmente ho un saldo di 37.110€ sul conto gioco.

​Il casinò ha inizialmente pagato piccoli importi (500€ al giorno) in modo intermittente (ultimo pagamento ricevuto il 27 Aprile), ma ora il processo si è bloccato e il supporto clienti ha smesso di rispondere alle mie email.

​La cosa più grave è che ho contattato l'ente regolatore Antillephone N.V. (che il casinò indica come licenziatario) e ho ricevuto conferma ufficiale via email che la licenza di Wild Tokyo è scaduta/inesistente e che il sito è considerato uno SCAM.

​Chiedo il pagamento immediato del mio saldo totale (37.110€) o che venga rispettato il limite giornaliero di 500€ promesso, senza ulteriori ritardi o silenzi.

Dispongo di tutta la documentazione: screenshot del saldo, email dell'autorità Antillephone e prove dei bonifici ricevuti in precedenza dalla società Ramtinar Techconsult Ltd.

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Dear Wilstar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you, but this is not a normal technical delay and I cannot wait 14 days.

The casino is operating under a fake/expired license, as officially confirmed by Antillephone NV (the entity they cite on their website), which has labeled Wild Tokyo a scam. I've already attached the email proof from the regulator.

Furthermore, the casino has proven to be able to pay out instantly (last transfer received on April 27th and also other previous transfers "just by putting them under pressure" via Ramtinar Techconsult Ltd), so there are no technical impediments, just the desire to hold my balance of €37,110.

I request that this case be handled immediately by a human analyst, as allowing time for an operator using a counterfeit license puts my funds and those of other users at risk. This isn't a matter of patience; this is a documented case of fraud.

Vi ringrazio, ma questo non è un normale ritardo tecnico e non posso attendere 14 giorni.

​Il casinò sta operando con una LICENZA FALSA/SCADUTA, come confermato ufficialmente da Antillephone N.V. (l'ente che loro citano sul sito), che ha definito Wild Tokyo uno SCAM. Ho già allegato la prova email dell'ente regolatore.

​Inoltre, il casinò ha dimostrato di poter pagare istantaneamente (ultimo bonifico ricevuto il 27 Aprile e anche altri precedenti bonifici "solo mettendoli sotto pressione" tramite Ramtinar Techconsult Ltd), quindi non ci sono impedimenti tecnici, ma solo la volontà di trattenere il mio saldo di 37.110€.

​Chiedo che il caso venga preso in carico immediatamente da un analista umano, poiché lasciare tempo a un operatore che usa una licenza contraffatta mette in pericolo i miei fondi e quelli di altri utenti. Non si tratta di pazienza, si tratta di una frode documentata.

In addition to the fake license issue, I would like to point out that Wild Tokyo is violating its official Terms and Conditions regarding payments.

According to their regulations, the withdrawal limit is set at €6,000 per month.

However, the operator is ignoring this agreement, processing payments in a completely arbitrary manner and insufficient to cover my balance of €37,110.

If the casino considers itself a reputable operator, it must immediately comply with its declared withdrawal methods.

I therefore request that a certain repayment plan be established that respects the limit of €6,000 per month, without the delays and silences that I have been experiencing for a week.

There is no reason why the payment should be blocked, other than the operator's bad faith.

Oltre alla questione della licenza falsa, desidero far presente che Wild Tokyo sta violando i propri Termini e Condizioni ufficiali relativi ai pagamenti.

​Secondo il loro regolamento, il limite di prelievo è fissato a 6.000€ al mese.

Tuttavia, l'operatore sta ignorando questo accordo, processando pagamenti in modo del tutto arbitrario e insufficiente per coprire il mio saldo di 37.110€.

​Se il casinò si ritiene un operatore serio, deve attenersi immediatamente alle proprie modalità di prelievo dichiarate.

Richiedo quindi che venga stabilito un piano di rientro certo che rispetti il limite di 6.000€ mensili, senza i ritardi e i silenzi che sto subendo da una settimana.

Non c'è alcun motivo per cui il pagamento debba essere bloccato, se non la malafede dell'operatore.

Good morning Karla,

I'll update you on the case.

This morning, after much pressure, the casino processed another €500 payment. However, the remaining balance is still €36,610.69.

At the current rate of €500 every few days, it would take months to recover my funds, which is unacceptable given the licensing situation (which I've already reported to you as fake/SCAM).

I await your intervention to force them to raise the withdrawal limits or make a mass payment.

If there are no further developments by tomorrow, I will proceed with formal reports to the game providers and payment processors as planned.

Buongiorno Karla,

ti aggiorno sul caso.

Stamattina, dopo le mie forti pressioni, il casinò ha processato un altro pagamento da 500€. Tuttavia, il saldo rimanente è ancora di €36.610,69

​Al ritmo attuale di 500€ ogni pochi giorni, ci vorrebbero mesi per recuperare i miei fondi, il che è inaccettabile vista la situazione della licenza (che vi ho già segnalato essere falsa/SCAM).

Resto in attesa di un vostro intervento per obbligarli ad alzare i limiti di prelievo o a effettuare un pagamento massivo.

Se entro domani non ci saranno altri sviluppi, procederò con le segnalazioni formali ai fornitori di giochi e ai processori di pagamento come pianificato

Dear Wilstar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wilstar,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla