Wildies Casino - El retiro del jugador se ha retrasado y la cuenta está bajo revisión.

Hello, at this casino I initially requested a withdrawal of 1200, which was received. Later, I withdrew 1500. The withdrawal had been pending for a week, and when I inquired about it, they told me to wait longer. I logged back in a few days later and realized the withdrawal had been canceled, and I couldn't create any further withdrawal requests. The casino has been saying for another week that my account is under "review," but the process hasn't progressed, and I've been trying to withdraw the money for about three weeks now. I should mention that I've already completed the KYC (Know Your Customer) process.

Hola, en este casino solicité primero un retiro de 1200, fue recibido. Posteriormente, retiré 1500. El retiro llevaba una semana en espera y les pregunté, dijeron que esperara más. Me volví a meter a los días y me di cuenta de que el retiro había sido cancelado, además, no me dejaba crear otros retiros. Desde el casino llevan otra semana indicando que mi cuenta está en "revisión" sin embargo, sigue sin avanzar ese proceso, y ya van como 3 semanas intentando retirar el dinero. Cabe decir que el KYC ya lo completé

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildies Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• When did you complete the verification of your identity and account? Which documents were you asked to provide, and when did you provide them?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas