Wildsino Casino - La solicitud de cierre de cuenta del jugador es ignorada.

Despite weeks of repeated requests to close my account due to gambling problems, including distrust and self-exclusion, this casino has encouraged me to continue playing and losing exorbitant amounts of money. I am now unable to resolve my financial problems. I request that this casino be reviewed and that the issue be resolved from the first day I requested account closure. They also promised instant withdrawals, but I never received a single euro.

A pesar de semanas y repetidas ocasiones pidiendo el cierre de cuenta por problemas con el juego eh incluso desconfianza y auto exclusión, este casino me ha incitado a seguir jugando y seguir perdiendo cantidades desorbitadas sin ahora poder resolver mis problemas financieros, pido que se revise este casino y que se me soluciones el problema desde el primer día que pedí mi cierre de cuenta. También me prometieron retiradas instantáneas y nada nunca conseguí sacar un solo euro

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Dear josemanuelmartinez,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have read the casino's T&C's and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@wildsino.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

To better understand the situation, please answer the following questions.

• When and how did you first request an account closure?
• Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Do you still have access to your account?
• Please send forward all your account closure requests along with the casino's replies to jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean