Winnita Casino - El retiro del jugador se retrasa debido a problemas con la documentación.

Good morning,

I am encountering the same problem as many others.

My document verifications have not been accepted even after I submitted them 7 times.

The photos are perfect.

Buongiorno,

ho lo stesso problema di altre persone.

Non mi accettano le verifiche dei documenti dopo che ho inviato per 7 volte il tutto.

Foto perfette.

Hello villirilloandrea,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnita Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

apparently they approved all the photos with the cards but not the photo with the face and the cards... I write every day and they tell me that they are not quality... with an iphone 15 they are not quality?

ciao Nick,

a quanto pare hanno approvato tutte le foto col le carte ma non la foto con il volto e le tessere…scrivo ogni giorno e mi dicono che non sono di qualità…con un iphone 15 non sono di qualità?

Hi, I'm letting you know that the documents have been verified. Thanks anyway!

Greetings

Ciao, vi informo che i documenti sono stati verificati. Grazie comunque!

saluti

Dear villirilloandrea,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru