Winnita Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

I requested my withdrawal of €4000, my documents and my account are verified and I have all the screenshots that prove it perfectly, including chats with the operators, I waited the standard 14 days and now they put my account under verification for no reason and without explanation and without giving me a deadline for the verification.

Ho chiesto il mio prelievo di 4000€ i miei documenti ed il mio account sono verificati e alla perfezione ho tutti gli screenshot che lo provano con anche le chat con gli operatori,ho atteso i 14 giorni standard e ora mi hanno messo l'account in verifica senza motivo e senza spiegazioni e senza darmi una scadenza per la verifica.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No, I have never had a successful withdrawal.

I accumulated my winnings without an active bonus, obviously I never played with the bonus money.

No non ho mai avuto un prelievo andato a buon fine

Ho accumulato le mie vincite senza bonus attivo ovviamente non ho mai giocato con i soldi bonus

I've been waiting for almost a month for this mess to pay me, please help me solve this problem and I'll be ready to have you leave 100 positive reviews

Sto aspettando da quasi un mese che questo casino mi paghi,per favore aiutatemi a risolvere questo problema e sarò pronto a farvi lasciare 100 recensioni positive

Dear Daddu,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Ok I'll send you everything via email

Ok le mando tutto via email

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Daddu,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Winnita Casino representative to join this conversation.

Dear Winnita Casino,

Could you please review the case and clarify why the account was placed under additional verification, whether any documents or action are still required from the player, and when the withdrawal is expected to be processed?

Thank you in advance .