Winnita Casino - El retiro del jugador se retrasa debido a la verificación.

Since December 7th, withdrawal request made 200+200+200+200+200 total 1000

the first 200 euros were credited then the void

support stops for account verification

It's an account that's been open for about 2 years. I don't understand what this verification is. Meanwhile, they're not crediting my money.

email [email address hidden by Casino Guru]

A thousand thanks

dal 7 dicembre fatto richiesta di prelievo 200+200+200+200+200 totale 1000

il primo 200 euro sono stati accreditati poi il vuoto

l'assistenza fermi per verifica sul conto

è un conto aperto da circa 2 anni non capisco cosa sia questa verifica intanto non accreditano i miei soldi

email [email address hidden by Casino Guru]

grazie mille

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear MARSEILLE1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru