Winnita Casino - La cuenta del jugador ha sido cerrada tras sufrir pérdidas.

Good evening,

I am [Redacted]

I have two complaints to make, one for unpaid winnings of 250 euros and one, the more important one, concerns my account. After sending a letter on Telegram of serious gambling addiction, Winnita replied that my account would be closed immediately, but unfortunately this was not the case. My account remained open and I deposited and lost 1,100 euros in 3 days. Only yesterday was it closed. Yesterday I sent an email requesting a refund due to a declared gambling addiction, and they replied that the money had already been gambled. On Telegram, after sending the declaration of gambling addiction, I was told that my account would be closed immediately, but unfortunately it was not in their interest to close it, so I continued to play.

I'll also briefly tell you about the unpaid winnings from 20 days ago.

I was playing Coin Flip and won first €230 and then €20, but my account didn't add the winnings. I play with screen recording. I have a video of the unpaid winnings, which is about three minutes long.

Buonasera,

Sono [Redacted]

Avrei da fare due reclami , uno per vincite non pagate per 250 euro e uno , quello più importante riguarda il mio account. Dopo aver inviato su telegram una lettera di dipendenza grave da gioco , winnita mi risponde che il mio account verrà immediatamente chiuso ma non è stato così purtroppo . Il mio account è rimasto aperto e ho versato e perso 1.100 euro in 3 giorni . Solo ieri è stato chiuso. Ieri ho mandato mail di richiesta rimborso causa ludopatia dichiarata mi hanno risposto che ormai il denaro è stato giocato.. Su Telegram dopo l invio della dichiarazione di ludopatia mi è stato detto che il.mio account sarebbe stato immediatente chiuso ma purtroppo non conveniva a loro chiudere così ho continuato a giocare.

Vi racconto anche in poche parole le vincite non pagate di 20 giorni fa.

Giocavo a Coin flip e ho vinto prima 230 euro poi 20 euro ma il conto gioco non ha aggiunto le vincite. Io gioco con registrazione schermo. Ho il video delle vincite non pagate che dura circa 3 Minuti.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Winnita Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you first communicate gambling problems to the casino, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Regarding the other issue, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila