Winnita Casino - La cuenta del jugador ha sido cerrada y los fondos confiscados.

Dear Casino Guru Team,

I am writing to file a formal complaint against Winnita Casino regarding the sudden ban of my account and the unfair confiscation of my balance, which amounts to over €12,000.

Approximately 4 months ago, while I was actively using the platform, my balance was suddenly cleared to zero in real-time. Upon refreshing the page, I was logged out and met with a website message stating that my account had been banned. The casino never sent any official email notification or written justification regarding this block or the seizure of my funds. When I managed to contact their support via chat, they only provided vague responses and refused to clarify the exact reason, merely pointing to a general terms and conditions paragraph.

I want to emphasize that the entire balance of €12,000+ consisted of legitimate winnings accumulated over several months through the casino's official weekly tournaments and leaderboards. I regularly finished in the top positions, and the casino validated, approved, and credited these prizes directly to my casino dashboard balance week after week without any issues. The platform handles all prize credits internally without sending confirmation emails. I did not make any recent deposits because I was successfully managing and growing my tournament-won balance.

Due to the sudden ban and the total lack of dashboard access, I do not have my exact User ID. However, my account is fully tied to my registered email address: [email address hidden by Casino Guru].

Although the casino attempted to wipe out my access and historical data, I have successfully recovered screenshots of my game balance and tournament placements from my activity on the site. I am attaching these files to this complaint as proof of my regular activity and winnings. Furthermore, I challenge Winnita Casino to provide my full gaming logs and account statements to the mediation team, as those server-side records will clearly prove my tournament victories and my final balance before the forced ban.

Since I played entirely by the rules and my winnings were repeatedly validated by their own system before the ban, I consider this confiscation completely unlawful. I kindly request the mediation team to urge Winnita Casino to justify this sudden action and to release my legitimate funds.

Thank you for your time and assistance.

Best regards,

Giovanni A.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error you see when trying to log into your casino account using your email address?
• Do you have any emails or saved conversations with customer support showing that you previously had an account at this casino? If so, please forward them to me at veronika.f@casino.guru.
• What was the real-money balance in your account when the casino blocked it?
• When was the last time you deposited money into Winnita Casino, and which payment method did you use?
• When was the last time you participated in a tournament at this casino? Please send me a link to the tournament you participated in, as well as a screenshot or link to the leaderboard showing the results.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Good morning,

When I was banned, my credit was reduced to zero while I was playing, and when I reloaded the page, it told me I had been banned. My credit was around €12,000, and I was also in an ongoing competition where my score was high. I was banned in March, and my last deposit was in January, if I remember correctly. I've already sent you the screenshots I have, but unfortunately I have nothing else. If you can contact Winnita with my ID, you can see how unfair they are. I remain available for any questions you may have, and I hope that with your help I can make them pay. Thank you very much.

Buongiorno,

Quando sono stato bannato mi è stato portato il credito a zero mentre giocavo e quando ho ricaricato la pagina mi diceva che ero stato bannato.Il mio credito era di 12000€ circa ed ero anche in una gara in corso dove il mio punteggio era alto.Sono stato bannato a marzo e l ultimo deposito risale a gennaio se non ricordo male.Gli screenshot in mio possesso ve li ho già mandati e purtroppo non ho altro se riuscite a mettervi in contatto con winnita con il mio id potete osservare la loro scorrettezza.Resto a disposizione per qualsiasi vostra richiesta e spero che con il vostro aiuto posso fargliela pagare.Grazie mille

Dear xDok

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello xDok,

I'm Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Winnita Casino to join the conversation.

Dear Winnita Casino,

Could you please clarify the reasons for closing the player's account and withholding the remaining balance?

While casino operators generally reserve the right to close accounts at their discretion, this does not, in itself, justify withholding funds held in the player's account. If the decision was based on an alleged rule violation or other circumstances that cannot be disclosed publicly, please provide the relevant information and evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Good afternoon,

This user was blocked on March 31, 2026, due to the use of strategies designed to gain an advantage and win tournaments.

Identical behavior was detected across several tournaments. In other words, the player had developed a specific pattern of play for accumulating points, which allowed them to consistently secure wins while placing minimal bets.

As a result, the user was blocked under Rule 10.7 and classified as an unwanted player.

Dear Mediator, I would like to clarify a fundamental point that completely refutes the casino's accusation: the official tournament rules stated that the minimum bet to accumulate points was €0.30. I always played at €0.30, strictly adhering to the limit. Furthermore, I used only real money, without activating any bonuses or free spins. I did not violate any rules or exploit any software bugs; I simply followed the instructions written by Winnita. The confiscation of my funds is a retroactive abuse due solely to the fact that I finished first in the rankings.

Gentile Mediatore, ci tengo a precisare un punto fondamentale che smentisce totalmente l'accusa del casinò: il regolamento ufficiale del torneo stabiliva testualmente che la puntata minima per accumulare punti era di 0,30€. Io ho giocato sempre e solo a 0,30€, rispettando alla lettera il limite imposto. Inoltre, ho utilizzato esclusivamente denaro reale, senza attivare bonus o giri gratuiti. Non ho violato alcuna regola né sfruttato alcun bug del software; ho semplicemente seguito le istruzioni scritte da Winnita. La confisca dei miei fondi è un abuso retroattivo dovuto solo al fatto che sono arrivato primo in classifica.

Dear Winnita Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon,

I have sent you an email.

Dear Winnita Casino,

I haven't received an email from you yet. Would you mind confirming which email address I should expect your message from, and double-checking that it was sent to michal.k@casino.guru?