Winnita Casino - La retirada del jugador se ha retrasado.

On March 17th, I requested a withdrawal of €290. After three days, they told me the account was being verified. They also performed a verification in January, which was then resolved. This latest verification has been ongoing for 40 days. They also told me in chat to cancel the withdrawal and redo it. So, I did it again on April 22nd, but their response after 40 days was always the same: "Please wait."

il 17 marzo ho fatto richiesta di prelievo di 290 euro passati i tre giorni mi hanno detto che il conto era in fase di verifica, anche a gennaio avevano fatto una verifica che poi si è risolta. questa ultima verifica dura da 40 giorni in chat mi avevano anche setto di annullare prelievo e rifarlo e quindi l'ho rifatto il 22 aprile ma la loro risposa dopo 40 giorni è sempre la stessa attendere.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify what type of verification is currently ongoing in your account? Is the casino reviewing your gameplay, or have you been asked to submit any identity documents as part of additional verification after you submitted your withdrawal request?
• What types of games did you play to accumulate your €290 winnings?
• Did you accumulate these winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika