Winnita Casino - Los retiros de los jugadores se retrasan debido a repetidos problemas de verificación.

I started with Winnita about a year ago..

Made the first deposits, at the first withdrawal they asked me to verify with the documents I sent them everything was fine, ACCOUNT VERIFIED, within a few days they sent the money to my account several times.

I thought even if very slow in withdrawals it is a good Casino..

Until a few weeks ago, when I make 3 withdrawal requests of €500 each, the best part comes.

The withdrawals did not arrive within the established times, I ask for information, they ask me again for the standard verification of the account.

I send the requested documents and they are never good, in total I have uploaded about 20 times what they asked me, in the meantime 15 days have passed and we still cannot do this further verification.

You write in chat and they always repeat the same things, in support the same or they don't even answer you..

My question is: since I invested my money to play, they didn't give me anything, can someone take the commitment to explain to me what is wrong in the documents sent and possibly HOW they want them..

Thank you..

Ho iniziato con Winnita circa un anno fa..

Fatto i primi depositi,al primo prelievo mi hanno chiesto di verificare con i documenti li ho inviati tutto a posto, CONTO VERIFICATO,nel giro di qualche giorno mi hanno inviato i soldi sul conto più volte.

Ho pensato anche se molto lenti nei prelievi è un buon Casino'..

Fino a qualche settimana fa quando faccio 3 richieste di prelievo da 500€ l'una,arriva il bello.

I prelievi non arrivavano nei tempi stabiliti chiedo informazioni, mi richiedono di nuovo la verifica standard del conto.

Invio i documenti richiesti e non vanno mai bene,in tutto avrò caricato circa 20 volte quello che mi hanno chiesto,nel frattempo sono passati 15 giorni ed ancora non riusciamo a fare questa ulteriore verifica.

Scrivi in chat ti ripetono sempre le stesse cose, al support uguale oppure non ti rispondono nemmeno..

La mia domanda è: siccome ho investito i miei soldi per giocare, non mi hanno regalato niente, qualcuno si può prendere l'impegno di spiegarmi cosa non va bene nei documenti inviati ed eventualmente COME li vogliono..

Vi ringrazio..

Dear massimostorino,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which documents the casino required a year ago and recently?
• Which documents were accepted, and which documents are being rejected by the casino?
• Did you achieve your current winnings with the help of a bonus?
• Could you please share with me your most recent communication with the casino regarding the submission of documents and clues why they might be rejected? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good afternoon,

I am passing the information on to the appropriate department and hopefully we will sort this out soon.

Good afternoon,

I wanted to thank you because my problem has been solved.

Verified Account..

Thank you

Buon pomeriggio,

Volevo ringraziarla perché il mio problema è stato risolto.

Conto Verificato..

Grazie

Dear massimostorino,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru