Winnita Casino - Se ha retrasado el pago de las ganancias del jugador.

In 6 months 4 checks, one for each withdrawal, the last one resolved thanks to you and lasted 3 months, now 10 days later, a withdrawal request of 800 euros made on May 30th, they blocked me again for verification.

In 6 mesi 4 verifiche una ad ogni prelievo l.ultima risolta grazie a voi ed è durata 3 mesi ora a distanza di 10 giorni richiesta prelievo di 800 euro fatta il 30 maggio mi hanno ribloccato per verifica .

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MARSEILLE1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear MARSEILLE1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, nothing yet. They tell me the verification is in progress. It's been 15 days now. Thanks.

Ciao karla, niente ancora mi dicono che c'è verifica in corso . Sono ormai passato 15 giorni. Grazie

ON JUNE 15, 2026 THEY STILL TELL ME THE VERIFICATION IS IN PROGRESS

IN DATA 15 GIUGNO 2026 MI DICONO ANCORA VERIFICA IN CORSO

June 18th still nothing

18 giugno ancora nulla

Hello MARSEILLE1,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok, I'm waiting for the problem to be resolved. Thank you very much.

Ok attendo problema non ancora risolto. Grazie mille

Dear MARSEILLE1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

GOOD MORNING,

YES I HAVE ALWAYS WITHDRAWN.

KYC VERIFICATION SUCCESSFULLY COMPLETED.

WINNINGS WITHOUT BONUSES.

PLAYED ONLY SLOTS.

IN THE CHATS THEY TELL ME YOUR ACCAUNT IS SUBJECT TO VERIFICATION AS SOON AS IT IS COMPLETED YOU WILL RECEIVE YOUR MONEY I ATTACH THE CHAT BUT THEY ALWAYS SAY THE SAME THING AND SINCE MAY 30TH I HAVE BEEN WAITING FOR A WITHDRAWAL OF 800 EUROS.

BUONGIORNO,

SI HO SEMPRE PRELEVATO .

VERIFICA KYC COMPLETATA CON SUCCESSO.

VINCITE SENZA BONUS.

GIOCATO SOLO ALLE SLOT.

NELLE CHAT MI DICONO IL TUO ACCAUNT è SOTTOPOSTO A VERIFICA APPENA SARA' COMPLETATA RICEVERAI I TUOI SOLDI TI ALLEGO CHAT MA DICONO SEMPRE LA STESSA COSA è DAL 30 MAGGIO CHE ATTENDO UN PRELIEVO DI 800 EURO.

ear MARSEILLE1,

Thank you very much for your response and for the additional information.

Could you please share a screenshot of your pending withdrawal and a screenshot confirming the current status of your account verification (KYC)? These will help me better understand the current status of your case.

Also, you mentioned that you sent me your communication with the casino. Unfortunately, I have not been able to locate your email in my inbox. Could you please let me know which email address you used to send the documents? Alternatively, you can resend them to karla.m@casino.guru or attach them directly to this complaint thread.

Thank you very much for your cooperation. I look forward to your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MARSEILLE1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla