Winsane Casino - El jugador enfrenta problemas de retiro.

I'm having an issue with a withdrawal. If anyone could assist me, I'd appreciate it.

Eu estou a ter um problema com o levantamento, se alguém conseguir me ajudar agradeço.

Dear juliosantos10,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Could you kindly advise if you passed the full KYC verification?

Has your withdrawal request been approved by the casino, or is it still shown as pending?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear juliosantos10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.