Winshark Casino - El jugador se enfrenta a retrasos en los retiros.

I deposited a sum of money, won 4000 euros and when I go to withdraw it I get no response. Other than that I have to send documents which I have already done. This has been going on for several days.

I have spoken to both live chat and their email but keep getting the same answer that I should "submit" things I have already submitted.

Jag la in en summa pengar, vann 4000 euro och när jag ska ta ut det så får jag inga svar. Mer än att jag ska skicka in dokument som jag redan har gjort. Detta har pågått i flera dagar.

jag har pratat med både livechatt och deras Mail men får samma svar hela tiden att jag ska "skicka in" saker jag redan har skickat in.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winshark Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Which documents did the casino approve and which it didn't, to your knowledge?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas