Winshark Casino - Se ha retrasado el pago de las ganancias del jugador.

Been more than 5 days no winnings received

contacted the casino said Monday for 50 will be processed

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Dear sherryb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sherryb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still no winnings

Dear sherryb,

Thank you for the update.

To help us review your case properly, could you please provide a screenshot of the withdrawal request from your casino account?

If available, please include:

• the date of the withdrawal request,
• the amount, and
• the current status (pending/processing/approved).

You may post the screenshot here in the thread, with any sensitive details covered.

Thank you for your cooperation.

Karla

Still no payments been since Jan 19

It’s been over 2 weeks and still no winnings

Dear sherryb,

Thank you for your response. To better understand your situation and review the case properly, could you please clarify the following:

• Have you made any successful withdrawals at this casino in the past?
• Could you please confirm whether you have completed the KYC verification?
• Were your winnings accumulated with or without an active bonus?
• Did you play casino games or place sports bets?
• Could you please share your communication with the casino regarding the delayed withdrawal (emails or chat transcripts)? You may post screenshots here in the thread or send them to karla.m@casino.guru

Thank you very much in advance for your cooperation. We look forward to your reply so we can proceed with the investigation.

Karla

Dear sherryb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Resolved

Dear sherryb,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru