WinSpirit Casino - La retirada del jugador se ha retrasado.

I deposited funds $2500 from my bank account to Winsprits for my account balance to play pokies on the app.

I deposited these funds on the 8th June 2026.

I have contacted them everyday via the chat and also the details I was sent, they still not have credited my account even after showing them the money deducted from my bank account, and all KYC is up to date and verified.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear StrawberryChalk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

I have disputed with my bank, it's difficult as I've deposited to them before and my bank now approves the payments.

My bank has told me the money definitely left my account and was paid to them.

It has been well and truly more then one month since I deposited these funds.

it has been over a month since I sent money to WinSpirt for my wallet balance and my account is still not reflecting this, the bank has said it most definitely has cleared to the merchant.

WinSpirt Casino has $11000 of my money they are not paying me. They are scamming me alot of money and will continue to push this further until I am transferred $11000 from them.

I have completed all KYC information and waited the specific wait times for funds withdrawals. This is causing alot of unnecessary stress in my life, and it's a lot of money for them to be fully ignorant too.

I withdrew my funds on 11th June 2026, and I still don't have my money despite many attempts to contact and resolve.

I have handed in all correct KYC documents as requested and they have all been verified.

There is no reason for the delay in payment. I have waited too long now.

this casino has stolen $11k from me.

no bonus wins or spins and won off my own money.

I plan to take things alot further

Dear StrawberryChalk,

Thank you very much for your update.

To help us investigate the case further, could you please send me evidence confirming the payments you made to WinSpirit Casino?

In particular, please provide a bank statement or other payment confirmation clearly showing the relevant transactions from your bank account to the casino or its payment processor.

Please also include any other evidence relevant to the disputed deposits and withdrawals, such as payment confirmations or communication with the casino regarding the missing funds.

You can send the documents to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear StrawberryChalk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru