WinSpirit Casino - Las ganancias del jugador están retenidas.

The casino refuses to pay out my winnings, even though I did everything correctly. They refuse to let anyone else handle the case.

Das Casino will mir mein Gewinn nicht auszahlen, obwohl ich alles richtig gemacht habe. Sie weigern sich, dass eine andere Person sich denn Fall annimmt

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify whether the casino confiscated your winnings or your withdrawal is being delayed?
• Do you currently have access to your casino account?
• Which games were you focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The casino has kept my winnings. Yes, I have access to my account. I played both casino games and sports betting.

Das Casino hat meine Gewinne einbehalten. Ja ich habe Zugriff auf mein Konto. Ich habe beides Casino und Sportwetten gespielt

Thank you very much for your reply, Mollet00. Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Have you received any explanation from the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Actually, it should have been without a bonus then. The casino isn't answering my most important question and is only sending the standard reply.

Eigentlich müsste es dann ohne Bonus gewesen sein. Das Casino antwortet auf meine wichtigste Frage nicht und schreibt nur den Standard Satz