Winum Casino - Los fondos del jugador son confiscados.

They won't return the money. They won't process the deposit, and even though I have bank transaction records, they are now ignoring me and claiming it doesn't exist. It's dumbfounding. Do people really advertise a scam site like this in Korea? A fraudulent app like this? I just don't understand.

ㄷ을안돌려줍니다 충전도 안해주고 계좌거래입금내역도 있는데 이제와서 없다고 쌩까네요 어처구니가 없어서 이런 먹튀사이트를 우리나라 광고에 뛰어주나요?이런 사기앱을?이해가 안가네요

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Dear 357271900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear 357271900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru