WinVegasPlus Casino - El jugador está luchando por retirar sus ganancias.

Good morning I wanted an explanation. At the moment I have won about € 5700. At this casino you can only withdraw 1500 euros every 7 days ... I wanted to know but is this normal? It doesn't seem normal to me.

Buongiorno volevo una delucidazione. Al momento ho vinto 5700 euro circa. Su questo casinò si può prelevare solo 1500 euro ogni 7 giorni...volevo sapere ma è normale? A me non sembra normale.

Dear luxor83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.vegasplus.com/en:

„The minimum amount for a withdrawal is currently 300 Euros. Withdrawal of winnings and bonuses from pre-deposit free bonus money is currently limited to a maximum of 150 Euros. Any winnings accumulated from the pre-deposit bonus beyond 150 Euros will be removed once the maximum win amount has been reached. In order to withdraw winnings generated from pre-deposited free bonus money, a player must perform a successful deposit. Winnings may currently be withdrawn up to 1500 Euros per calendar week. You can make up to 4 withdrawals a month without charge. Each additional withdrawal transaction shall be charged a 60 Euro fee. We may change the above minimum amounts from time to time at our discretion. In case a customer has a pending withdrawal, deposit limits and/or withdrawal limits cannot be altered."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.

Please let me know if this advice was helpful. Thank you in advance for your reply.

Best regards,

Petronela

At the moment my credit balance is 10000 euros and it would take 2 months to withdraw. It doesn't seem normal to me. In my opinion something should be done

Al momento il mio saldo attivo è 10000 euro e ci vorrebbero 2 mesi per prelevare. Nn mi sembra normale. Secondo me si dovrebbe fare qualcosa

As I mentioned earlier, it is perfectly fine to receive a payment in several installments if this rule is clearly explained in the terms and conditions. If the payments will be issued and processed in a timely manner there is no reason for us to penalize the casino.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Ok if they pay fast then yes

Ok se pagano veloce allora si

Please keep me informed. I will leave this complaint opened until your first successful payment.

Thank you so much you are really wonderful

Grazie mille davvero siete stupendi

Thank you very much for your kind words. Looking forward to hearing from you.

Then I usually have problems. I represented in chat that I have gambling stress. And that I could not resist replaying the funds. But they did nothing .... 10,000 euros. I am finished

Allora solito problemi. Ho rappresentato in chat di avere stress di gioco. E che nn resistevo da rigiocare i fondi. Ma nulla hanno fatto....10000 euro. Sono finito

Do I understand correctly that you have played and lost your funds?

And

Si

If that’s the case, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.