Winz Casino - Las ganancias del jugador fueron confiscadas.

The most terrible and dishonest casino of all! Do not believe the positive reviews, it's all a lie! on 04/13/2025 I made a deposit in this casino 104 usdt then I played live dealers and also in the slots and I was lucky I won! My balance was 293 usdt - then I made a request for withdrawal of funds and then I received a letter that I would pass identity verification, which I did. I provided all the photos and documents that this casino requested from me! On 04/21/2025 I received a letter by email which said that I was denied payment and all my money was confiscated under a fictitious pretext !!! They did not explain anything to me, no specifics why my money was taken! The casino just decided so and took my money! THIS is the biggest scam! the operator in the online chat said that the management decided so and nothing else was written! I have nothing to hide, I am an honest player! I have all the screenshots that the management of this casino simply does not care about its players! They do what they want!

Dear tigerpenza,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide more information regarding the following questions?

• What specific documents did you submit for the identity verification process?
• Can you please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru? Please include all the screenshots that could be relevant to the investigation as well.
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I replied to you by email and also sent screenshots and documents, I also sent a receipt for payment of utilities to the casino, a passport, a selfie with a passport, I uploaded these documents to the casino profile

• Did you accumulate your winnings with or without a bonus?
• Which live dealer games did you play?

Dear tigerpenza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.