Winzter Casino - La cuenta del jugador ha sido cerrada y se han denegado los retiros.

I had 2 withdrawals one of 800 euros and one of 1000 euros they have denied both my withdrawals plus they have blocked my account! I can't log in anymore and when I talk to their chat support they ask me to email support instead and they don't answer I have sent more than 20 emails without getting any response!!

Help me, what should I do?

Who should I report this to, they can't keep doing this?

Jag hade 2 uttag en på 800 euro och en på 1000 euro de har nekat båda mina uttag plus att de har spärrat mitt konto ! Jag kan inte logga in längre och när jag pratar med deras chat supporter ber de mig mejla till supporter istället och de svarar inte jag har skickat mer än 20 mejel utan att få nåt svar !!

Hjälp mig vad ska jag göra ?

Till vem ska anmäla sida sånt kan de inte hålla på med

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winzter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you saved your interaction with the casino's live chat? Could you please share it with me for review? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Thomas

I have sent you an email and told you everything in the email plus I have attached some pictures

Hej Tomas

Jag har skickat ett mejl till dig och berättat allt i mejlet plus att jag har bifogat några bilder

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello ishosargon8,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help, but I must inform you that Winzter Casino has previously not been very cooperative in addressing player complaints with us, which makes a favourable resolution to your complaint somewhat uncertain. Nonetheless, I will reach out to them and try to find a way to help resolve the issue if feasible.

We would like to invite Winzter Casino to join the conversation.

Dear Winzter Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ishosargon8,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator at the bottom of the casino website (validator link). The Gaming Authority might have more options and tools to help players. Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru