Wizebets Casino - El jugador está esperando un retiro retrasado.

Dear Casino Guru team,

I would like to file an official complaint regarding a withdrawal issue with Wizebets Casino.

On July 18th, 2025, I submitted a withdrawal request of €500. The request was approved, but as of today (August 4th, 2025), the funds have still not been paid out. This is well beyond the stated maximum processing time of 5 business days, which I have always respected.

I strictly follow all withdrawal rules and limits set by Wizebets, including:

€500 per day

€1,500 per week

€5,000 per month

In addition, my account has been fully verified for a long time, and I have been a loyal player for over three years.

Despite several polite attempts to get clarity and updates via their support and VIP channels, I keep receiving vague or repetitive responses with no real progress.

I kindly ask for your assistance in resolving this matter. I would appreciate if Wizebets could process this overdue payment as soon as possible and ensure future withdrawals are handled within their own stated timeframes.

Thank you very much for your support.

Sincerely,

Davey ****

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wizebets Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Natalia,

Thanks for your response.

I’d like to clarify that the withdrawal from July 18th has recently been paid out, although it was significantly delayed — it took about 17 days, which is well beyond the stated 5 business days in the casino’s policy. I only can see that its been paid out on 4th of August.

Unfortunately, this is now the second time I’m experiencing long delays with withdrawals.

I’m currently waiting for a second withdrawal requested on July 30th, which has already been approved, but still hasn’t been paid out. This one is still in the timeframe of 5 business days.

Yes, I’ve successfully received withdrawals before using the same payment method.

I am fully KYC verified (this has been confirmed by Wizebets support).

These winnings were accumulated without an active bonus.

I have always respected the withdrawal policy of Wizebets — including the daily/weekly/monthly limits — and I’m careful to stay within their terms.

However, despite sending several emails to their support team regarding the delay, I now feel like I’m being ignored when I raise concerns about withdrawals being processed too late.

Would it be possible for you to get in touch with Wizebets directly on my behalf to ask whether they could ensure withdrawals are processed within the promised 5 business days going forward?

Thank you again for your help. Let me know if you need anything else from me.

Best regards,

Davey ***

Thank you for your response. I want to highlight that we allow the casino a full two weeks to handle each payment. It means that if your current withdrawal request was submitted on July 30th, we will wait 7 more days, as it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

I will keep this complaint open, and if there is no progress by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly. Thank you for your patience in advance, and please keep me updated on any further developments.

Hello Natalia,

Just to update you — my withdrawal from July 30th has still not been paid. The status in my Wizebets account has not changed, and I have received no further communication from them regarding the delay. They approved in the main time a new withdraw from 07/08/2025. But this is also in process.

Thank you for keeping the complaint open.

Kind regards,

Davey ***

Hello, Natalia,

I would like to inform you that the withdrawal request from 30th of juli has now been received. However, the payment took 15 days to process instead of the 5 business days stated in the terms and conditions.

At the moment, I still have other pending withdrawals, including one from 7th of August, which is also approaching the 2-week mark. It seems Wizebets consistently takes around 14 days to process payments.

Kind regards,

Davey ***

Dear player, thank you for the updates! As I understand correctly, the customers are allowed to have a maximum of 3 pending withdrawals on the account at the same time.

Can you please inform whether you have received any further payments? How many active requests do you have at the moment? Can you please once again share a screenshot from your withdrawal history?

Hello Natalia,

Thank you for your message.

Since my last update, I have received one further payment of €500.

At the moment, I have 2 active withdrawal requests pending

Please find attached a screenshot of my withdrawal history as requested.

Kind regards,

Davey Somers

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Biggymboy1985,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Wizebets Casino representative to join this conversation and participate in resolving this complaint.

Dear Wizebets Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Stefan,

We would like to sincerely apologize for the delay in processing customer withdrawals and for any inconvenience this may have caused.

We are pleased to confirm that all delayed withdrawal requests have now been successfully completed.

Thank you very much for your patience and understanding. 

Respectfully,

Wizebets Casino Representative

Dear Wizebets Casino,

Thank you for your response and cooperation.

Dear Biggymboy1985,

Could you please confirm the receipt of funds from the casino?

I'll be awaiting your reply.

Dear Stefan,

I can confirm that I have received the recent withdrawals from the casino. However, since my balance can only be withdrawn in steps of €500, I still need to continue submitting further withdrawal requests.

For now, I confirm receipt of the payments, but the overall process is still ongoing.

Best regards,

Biggymboy1985

Dear Biggymboy1985,

Thank you for letting us know.

I would like to ask if we can close the complaint as resolved for now. The withdrawal process may take some time, but you will have the option to reopen the case if the casino stops making payments, and we will intervene accordingly.

I'll be awaiting your reply.

Dear Stefan,

Thank you for your support. I confirm that I have received my withdrawals and the casino is continuing to pay in steps of €500. Since this process is ongoing but working, I am fine with closing the complaint for now.

If there are any further issues, I will reopen the case.

Best regards,

Biggymboy1985

Dear Biggymboy1985,

We're glad to hear that. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru