Wonaco Casino - El retiro del jugador se retrasa.

I've been waiting for a €500 withdrawal for 2 weeks but they haven't sent anything and it's still cancelable. I don't even know how to get it. It's the worst casino I've ever played in. How do you give 6.1 every time I've won a decent amount I've had to wait more than a week and cancel part of it to receive 2 cents the next day if you request the whole amount not even after 2 weeks while for €100 in 4 working days they're bums who have been given a license. Surely they don't have a penny or they're really hardened scammers.

Sono 2 settimane che aspetto un prelievo di 500 € ma non hanno mandato nulla è ancora annullabile addirittura non so come fare x averlo è il peggior casinò mai giocato come fate a dare 6.1 ogni volta che ho vinto una somma decente ho dovuto attendere più di una settimana e annullare parte x ricevere 2 spicci il giorno dopo se richiedi tutta la somma manco dopo 2 settimane mentre x 100€ in 4 GG lavorativi sono dei barboni ha cui hanno dato una licenza sicuro non hanno una lira o sono veramente truffatori incalliti

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please clarify if you passed the full KYC verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Has the casino explained the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have made withdrawals but always after at least 4 days if they were small. For example, once I had won €2,400 and after almost 2 weeks I didn't receive anything so I replayed €900 losing them since you have a maximum of 3 withdrawals of €500 one at a time and then I also cancelled 2 withdrawals of €500 and the next day they gave me €500...... it seems their strategy is that they only pay low amounts...... then with the 900 I had withdrawn 400 for the rest only low withdrawals or in any case in break even in the sense that I put in 500 I get back 500.... this time with €10 I won 500 after a long time that I hadn't played and it's been 2 weeks

The verification procedure is useless, they say it themselves and I won it mainly at the slots

t

Si ho effettuato prelievi ma sempre dopo minimo 4 giorni se di pochi € Una volta x esempio avevo vinto 2400€ e dopo quasi 2 settimane non arrivo nulla così ho rigiocato 900 € perdendoli visto che massimo hai 3 prelievi da 500€ l uno alla volta e poi ho anche annullato 2 prelievi da 500 e il giorno dopo mi hanno dato 500€......sembra la loro strategia pagano solo basse cifre......poi con i 900 ne avevo ti prelevati 400 x il resto solo prelievi bassi o comunque in pareggio nel senso metto 500 mi riprelevo 500....sta volta con 10€ ho vinto 500 dopo un bel po' che non giocavo e sono 2 settimane

La procedura di verifica non serve lo dicono loro stessi e lo ho vinti principalmente alle slo

t

I could cancel the withdrawal since it's split in two and get the change back one at a time, but it seems absurd to play this way. They also lose out, by the way. I hope you can do something about this casino's unfairness. It's the first time this has happened to me, perhaps because I gamble a lot.

Potrei annullare il prelievo visto che diviso in 2 e farmi dare spicci alla volta ma mi sembra assurdo giocare a questo modo. Ci perdono anche loro tra l altro. Spero possiate fare qualcosa voi contro la scorrettezza di questo casinò è il primo che a me capita forse xchè gioco molto

I was waiting on purpose to see if it is possible to have 1 withdrawal without having to cancel it once but it seems not

Stavo aspettando apposta x vedere se è possibile avere 1 prelievo senza doverne annullare x 1 volta ma sembra di no

Please send me a screenshot of your transaction history showing the current pending withdrawal requests. Kindly include the most recent conversation you had with the casino regarding the delay in processing your payment as well. My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear albertoscarta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.