Wonaco Casino - El retiro del jugador se retrasa debido a la verificación.

Hello, I have a problem with the Wonaco Casino.

I deposited 100 Euros of raw cash there and won. I now have 5000 Euros at this casino, of which 1000 Euros are in the withdrawal queue and the other 4000 are still in my player account.

I've been waiting for my withdrawals since February 6th, 2026, so for over three weeks. After waiting two weeks and dealing with customer support, the casino asked me to verify my identity, which I, of course, uploaded. However, my verification hasn't been processed at all since then; it's still pending, even though it says it can take up to 24 hours. I've now been waiting for over a week.

I am asking for your help and hope you can resolve my issue.

If you need any proof, please let me know.

Hallo ich habe ein Problem mit dem Wonaco Casino.

Ich habe dort 100 Euro Raw Cash eingezahlt und gewonnen ich habe auf diesem Casino nun 5000 Euro davon sind 1000 Euro in der Warteschlange für Auszahlungen und die anderen 4000 noch auf meinem Spielerkonto.

Ich warte seit dem 06.02.2026 auf meine Auszahlungen also seit über 3 Wochen. Nach 2 Wochen warten und dem hin und her mit dem Support wollte das Casino das ich mich Verifiziere dies habe ich natürlich auch alles hochgeladen. Meine Verifizierung ist seit dem aber nicht 1 Stück bearbeitet würden es steht immer noch aus obwohl dort steht es kann bis zu 24 Stunden dauern ich warte nun aber seit über 1 Woche darauf.

Ich bitte sie um Hilfe und hoffe sie können mein anliegen Regeln.

Falls sie irgendwas brauchen als Beweise lassen sie es mich wissen.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila