Woocasino - La cuenta del jugador ha sido cerrada de forma permanente.

Hello, I requested for my account to be deactivated temporarily. I have a balance of €240 in this account. When I asked to reopen my account, I was told it is permanently closed without being given a reason.

I asked to withdraw my money. I sent an email to support@woocasino.com, but no one has responded, and the Live Chat is unable to help.

Hallo, ich bat darum mein Konto zu deaktivieren, temporär, ich habe auf diesem Konto ein Guthaben von 240€, auf Nachfrage mein Konto wieder aufzumachen wurde gesagt es ist permanent gesperrt ohne mir ein Grund zu nennen.

Ich bat darum mir mein Geld auszahlen zu lassen, ich habe eine Mail an die support@woocasino.com geschickt, es meldet sich aber keiner, Live Chat kann nicht helfen

Dear Marvsan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Woocasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were have you been a player of the casino?
• When did you request for your account to be closed temporarily and when did you learn the account was blocked permanently?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Casino has reported everything is fine

Casino hat sich gemeldet alles gut

So the money will be paid out to me, but my account will remain permanently closed because the casino's security department decided so; there was no reason given.

Also das Geld wird mir ausgezahlt, mein Konto bleibt aber permanent geschlossen weil die Sicherheitsabteilung des Casinos, es so entschieden haben es gab keine Begründung.

Thanks for the update.

Has your payout reached your bank account?

May we consider the issue resolved?

Please let me know.

Dear Marvsan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.