WSMCasino - El jugador enfrenta un problema de verificación.

I've successfully verified my account, but now I'm asked to verify an account that doesn't even belong to me! Only then can the transaction be completed.

Ich habe mein Konto erfolgreich verifiziert, jetzt soll ich ein Konto verifizieren was nicht einmal mir gehört! Erst dann kann die Transaktion abgeschlossen werden.

Dear Muddywarter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which account (that doesn't belong to you) you should verify? Did the casino detect another casino account or are you talking about a bank account?
• Which documents have you already provided?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Muddywarter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.