Wunderwins Casino - La cuenta del jugador está cerrada debido a supuestas cuentas múltiples.

Hello

I accepted the offer (see screenshot) and made approximately €500. I wanted to withdraw it shortly before Christmas and took about €190.

Paid out. I received what I'd already paid out, and now I wanted to withdraw the rest and was asked to complete KYC verification, which I did. A few weeks later, today, they blocked my account because I supposedly have two accounts, which is bullshit.

I hope you can help me.

Hallo

Ich habe das angebot siehe Screenshot angenommen und damit ca 500€ gemacht. Ich wollte es kurz vor weihnachten auszahlen habe mir ca 190€

Ausgezahlt. Was ich auch erhalten habe jetzt wollte ich mir den rest auszahlen lassen und sollte kyc machen, was ich auch getan habe. Ein paar Wochen später, heute. Habe sie mir mein konto gesperrt weil ich angeblich 2 Accounts habe, was bullshit ist.

Ich hoffe ihr könnt mir weiterhelfen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wunderwins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Which documents did you provide during the verification process?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

No, no one else can be logged in.

The only thing I can imagine that happened is that my account was transferred from sugarcasino.com to wunderwins.com last fall. I don't know why.

I sent a copy of my ID, bank statements and photos of my credit card.

Hallo

nein es kann kein anderer angemeldet sein.

Das einzige was ich mir vorstellen kann was passiert ist, im herbst letzten Jahres wurde mein Account von sugarcasino.com zu wunderwins.com transferiert. Warum weiss ich nicht.

Ich habe meine ausweiskopie, kontoauszüge und fotos meiner kreditkarte geschickt.

Dear CoreStyler,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wunderwins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wunderwins Casino for that reason. I wish I could be of more help. The casino can reopen this complaint anytime.