Xon Bet Casino - El jugador aún no ha recibido las ganancias.

good morning on April 24th I requested the withdrawal, on April 25th I wrote to them and asked them how much we need for a withdrawal they told me 48 hours but on the 25th they told me that the withdrawal was processed and transferred to the payment service provider and that in 5 working days the money will be transferred 5 working days have passed and the money has not been credited I write to them and they always tell me 1/5 days. It doesn't seem normal to me

buongiorno il 24 aprile ho chiesto il prelievo, il 25 aprile li ho scritto e li ho chiesto quanto ci serve per un prelievo loro mi hanno detto 48 ore ma il 25 loro mi hanno detto che il prelievo è stato elaborato e trasferito al fornitore di servizi di pagamento e che in 5 giorni lavorativi saranno tranferiti i soldi sono passati 5 giorni lavorativi e il denaro non è stato accreditato li scrivo e mi dicano sempre da 1/5 giorni. Non mi sembra normale

Dear Laurrr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes but they told me 5 working days and it's gone by

Sì ma loro mi hanno detto 5 giorni lavorativi e sono passati

You know that if a casino indicates 5 days it must be 5 days if you go and specify that these are the days, others do not deposit to play because it does not seem normal to say days and in the end they do what we want, there are many reviews on this casino and you pretend nothing happened

Sapete che se un casinò indica i 5 giorni devano essere i 5 giorni se voi andate a specificare che sono questi i giorni, altri non depositano per giocare perché non mi sembra normale a dire dei giorni e alla fine fanno quello che vogliamo, ci sono tanti ricensioni su questo casinò e voi fatte finta di nulla

Dear Laurrr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Laurrr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No they didn't give me the money they told me that I played but it's not true they are liars and this is not a normal casino there are many complaints about them and you do nothing

No non mi hanno dato i soldi mi hanno detto che l’io giocato ma non è vero sono bugiardi e questo non è un casinò normale sono tanti reclami su di loro e voi non fatte nulla

Dear Laurrr, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you requested your complete game history from the casino? If not, could you please request it and ask them to provide it in Excel format?

Could you send us a screenshot of your current casino balance?

Could you also provide a screenshot of your withdrawal history from your casino account?

Do you have a screenshot or copy of the communication in which the casino claims that the money was lost through gameplay?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Laurrr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.