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I have deposited my own money.

I have verified my account after many cancellations of documents without reason.

I requested a withdrawal on 2/27/2026 which remained in processing until 3/5, telling me that it was a problem with the payment provider.

On their website they state that withdrawals are completed within 1-3 business days.

They told me to cancel the withdrawal and to do it again so it would complete faster. They were obviously lying so I would play with the money again.

On 5/3/2026, immediately after the cancellation, I made a new withdrawal request again, which remains in processing with the same excuse and telling me today to cancel the withdrawal if I want.

Εχω καταθέσει δικά μου χρήματα.

Εχω επαλήθευση τον λογαριασμό μου μετά από πολλές ακύρωσης εγγράφων χωρίς λόγω.

Ζητησα ανάληψη 27/2/2026 η οποία μέχρι τις 5/3 παρέμεινε σε επεξεργασία λέγοντας μου ότι είναι πρόβλημα του παρόχου πληρωμών.

Στον ιστότοπο τους αναγράφουν ότι οι αναλήψεις ολοκληρώνονται από 1-3 εργάσιμες.

Μου ειπαν να ακυρώσουν την ανάληψη και να την κάνω ξανά μήπως ολοκληρωθεί πιο γρήγορα προφανώς λέγανε ψέμματα για να παίξω ξανά τα χρήματα.

Στις 5/3/2026 έκανα αμέσως ξανά μετά την ακύρωση νέο αίτημα ανάληψης το οποίο και παραμένει σε επεξεργασία με την ίδια δικαιολογία και λέγοντας μου σήμερα να ακυρώσουν την ανάληψη αν θέλω.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Blackwolf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Blackwolf,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Blackwolf,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla