Xon Bet Casino - La retirada del jugador se ha retrasado.

Hello, on August 7th, 2026, I made a deposit of €25 with a bonus. I then wagered this amount and placed a bet with the wagered money, winning just over €3200. After placing two bets of €50 each, I ultimately withdrew the remaining €3102. They then requested additional documents, which were rejected four times before finally being verified last Thursday, August 20th, 2026. However, for a week now, since the document verification, support has been putting me off every day. They've been telling me for weeks that they have too much work. Why don't they just pay out the money instead of trying to drag this out? Could you possibly help me get my winnings paid out?

Regards

[Redacted]

Hallo ich habe am 07.08.26 eine Einzahlung in Höhe von 25€ mit einem Bonus getätigt. Diese habe ich dann umgesetzt, sodass ich mit dem umgesetzten Geld einen Wettschein gemacht habe. Womit ich dann auch knapp über 3200€ gewonnen habe.Nachdem ich 2 Wettscheine von jeweils 50€ habe ich letztendlich dann die restlichen 3102€ ausgezahlt. Daraufhin wollten die erstmal zusätzliche Dokumente haben die 4 mal abgelehnt wurden, bis sie letztendlich letzte Woche Donnerstag den 20.08.26 verifiziert wurden. Nun aber seit wieder eine Woche nach der Verifizierung der Dokumente wird man jeden Tag vom Support vertröstet. Es gäbe zu hohe Arbeitsbelastung wird einem seit wochen gesagt. Warum zahlen die das Geld nicht einfach aus und versuchen das so in die Länge zu ziehen. Könnten sie mir da eventuell behilflich sein, dass die endlich mein gewonnenes Geld auszahlen?

Mfg

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the full KYC verification successfully?
• Has the casino provided any reason for the delays in the withdrawal?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Sekooo10,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sekooo10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila