Yaass Casino - La cuenta del jugador ha sido cerrada sin explicación.

Everything was fine when I deposited €100, from which I made a profit of €1800 last month, on December 18th. When I tried to withdraw, they temporarily blocked my account with the balance still in it, and on the 21st they made it permanent. I called them and they just kept giving me the runaround, not specifying the reason for the block. So yesterday I sent them a registered letter and I'm waiting for their response.

Todo va bien cuando depósito 100€ lo cual saqué ganancia de 1800 el mes pasado 18 de diciembre a la que retiro me bloquean temporalmente con el saldo dentro y el Día 21 me lo hacen definitivamente lo cual llamé y solo dan largas no expecifican el bloqueo looncual ayer les envié un burofax y estoy esperando su respuesta

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your €1800 winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What reasons has the casino given you so far for blocking your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika