Ybets Casino - El jugador afirma que el pago se ha retrasado.

I have tried to make a withdrawl after i put $800 in with no problems, now they have cancelled my withdrawl doing provider checks

It just seems really scammy as they do not want to pay out iv seen this so many times on here i want this resolved

I have sent email wanting more details and havnt got back to me

I thought this was a trusted site

Dear Ste23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have never known a casino to do this especially when it takes 2 seconds to deposit.

And i have not been asked for kyc and people said it was not Necessary

It seems to be hopping alot this yet this casino is claimen to be legit ill wait the 14 days see how this plays out

My username is Laxy

Dear Ste23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no i have not heard anything from the casino

Can we get in touch with them and see whats going on please .

I havnt been on my account and played since.

Thank you Ste23 for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok thanks you, they emailed me back and just said it could take upto 14 days or longer and its been over 14 days now.

Hello Ste23,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. At this point in time, I believe the most important thing for you to do, is not to play your balance any further and wait for the payout to be processed. As the first order of business, I would like to invite the Ybets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Ste23 can expect his withdrawal to be processed?

No i haven't touched it at all and its been over 3 weeks now

Dont know why you give them and good score casino wont use a casino from use again.

Hello Ste23,

we have already contacted the casino representative who can hopefully give us more information about the matter. I understand your frustration, but all we can do now is wait.

Dear Set23 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Still nothing.

Hello martin, they said its all ok and i can now withdraw, I put a withdraw in last night still havnt got it they said it takes upto 24 hours.

I can only withdraw $2000 a week im just wanting to know if i can keep this thread open until i receive it all?

My balance is also now at $3k plus the $1k in process, as they said everything was ok so i started to use the 400 out of the 2.4k i had.

And ended up winning more so in total 4k

Dear Ste23,

I am happy to hear you were able to proceed with the withdrawal request. We will leave this complaint open until you receive the money, but please keep in mind, that if you continue playing and lose it now, we will not be able to help you.

Dear Casino representative,

can you please give us an update on the situation? Is there a timeframe in which the winnings are planned to be paid out?

Yea i am leaving it now until i get the 4k, and they said takes upto 24 hours now theyre saying it takes upto 48 hours as i have not received anything.

My withdrawl has been cancelled again !!!!!

MARTIN , now they said go to kyc departement I knew this was coming i asked earlier if i could send them in they said i didnt need to so they can prolong it further!!! Its going to take another 3 weeks+

Now as im from uk they gunna try say i cant withdrawl even tho I asked before ! I dont mind ever sending my documents but i really dont trust this site !!

Dear Ste23 and Casino Guru,

We appreciate your patience regarding the lengthy verification process.

The KYC department is currently reviewing all the documents you have recently sent.

I can confirm that the processing of your application will commence without delay.

Respectfully,

Ybets Casino Representative

Dear casino representative,

thank you for informing us. Please keep us updated.

They have just asked me for id, so i replied is it with my face or just the card alone and no response so im just waiting for my new driving licence and ill send it over

I have sent my ID over now just waiting.

Martin, can we ask whats happening here its been nearly 8 weeks to try and get my money, its an insane amount of time just to receive it. They are fine to take it but receiving it is just taking the piss at this point

Hello Ste23,

the timer will be turned back on the casino on Monday. While I understand your dissatisfaction with the process, I believe things are moving in the right direction now. I know there seemed to be little to no progress since you requested your withdrawal, but the casino representative has now confirmed in the thread, that the KYC check has been initiated. Usually these checks can take time and we will hopefully get an update on the proceedings as soon as possible.

Yes but if I knew this was the case I would not of ever used this site, and when you turn it back to them Monday they will wait another week just before it runs out, and reply with they want more documents of crypto i know whats coming already plus it takes 2 weeks before I can even get it all.

Dear casino representative,

as more time has passed, I would like to kindly ask you for an update on the verification proceedings. Are all documents in order? Alternatively, is there a particular timeframe in which the process is targeted to be completed?

All they asked for was my ID, i even asked if I needed to sent anything else they just sent me email again just ID.

They try prolong things so you spend money or they look for an excuse to not pay you.

I will NOT be spending any of the money.

Its been 2 months!

Dear Ste23 and Casino Guru,

We have forwarded all the information to our KYC department and will receive a response on Monday during office hours.

Respectfully,

Ybets Casino Representative

I sent them my driving licence what they asked for, then they asked for front and back why they asked back for i dont know it has nothing on it but I have sent it anyway just had no response from use at all.

Its been 2 months and still not received money its absolute shocking would not recommend this casino at all!

Why casino guru have you on their site is beyond me and hope they do something about it.

Dear parties,

thank you for updating us on the matter.

Dear casino representative,

we will be awaiting your response.

Still not response from kyc department.

Martin can we do something about this, they're just taking the piss at this point I have sent them everything weeks ago, and i honestly think they are funna request more ****.

Its been 2 f****** months just to try and get a withdraw!

Something needs to happen with this casino put a warning on their page or something.

Dear casino representative,

please let us know the answer from the KYC department. Are all the documents in order?

Dear Ste23,

I fully understand you frustration, but I would like to ask you to keep things civil in the thread. The delays seem to be long but we have been informed that the verification process has been initiated. Hopefully we get the promised response as soon as possible.

Yea, sorry for swearing its just really anoying, plus ybets said that they will recieve a response on Monday during office hours and just havnt got back at all, they basically said that so that the timer gets extended yet agen.

And are going to keep doing so as long as they possible can get away with.

Its been 20 days and still nothing!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Another 7 days... all they are going to do is just ask for something else at end of 7 days

I hope they don't answer and it goes unresolved so people can see.

they say no kyc now want me to take a picture infront of website even tho I have sent them ID ITS EMBARRASSING

Martin or ybets casino how am I suppose to take a picture with my face ID plus able to get their background in i absolute! Hate this site with a passion neither you or ybets are helping me with it they keep delaying in what you casino guru know about it im assuming use are getting paid for having their site on i have honestly had enough of this they ask for a different document every 3 weeks ! To delays this a s much as possible

DO SOMETHING ABOUT IT CASINO GURU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I do not trust this scamming casino to send all these crazy stuff of me in what they can use my ID, face etc to scam search reviews all over the internet they are not trustwrosthy !

Everything has been sent over now.

Picture of driving licence front & back

● 2 Pictures of me with ID infront of website.

●A picture of my wallet adress what i deposited to and the actual deposit amount.

● Picture of my ID front and back.

Dear Parties,

I can confirm we have received the player's selfie with their ID, showing the Ybets site in the background. The quality of the image appears sufficient, and I believe the verification process can proceed.

That said, I also believe this case has been going on for too long. While I fully acknowledge the importance of thorough verification procedures, the current delays no longer seem reasonable. I kindly request that the casino provides a final decision regarding the verification outcome, or alternatively, provides us with any remaining requirements at once, so that we may bring this matter to a prompt and conclusive resolution.

In case the casino has suspicions or evidence of any wrongdoing causing the lengthy delays, please send it to martin.l@casino.guru.

Still nothing from them, this is appauling i have sent them everything to them since March its now June. Something needs to be done about this so called casino.

They will 100% come up with something else to try not pay or hope i spend the money like they have done to every Player

Thats all you get from livechat and they dont even respond to emails.

Dear Ste23 and Casino Guru,

The client is still undergoing verification. We are awaiting the client's submission of the requested documentation.

We will ensure that they process your request as soon as possible.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

I got email at 8.32am saying they now have received documents

Then you reply at 8.59am saying your still waiting, come on what is going on here this casino needs looking into.

Can we just have one final week on this please martin, if it doesn't get solved put it in the unresolved categorie, it might bring awareness to other new players.

Dear parties,

as no meaningful progress has been reached in quite some time, we will try to establish contact with the casino through a different channel. We are currently waiting for a response.

I have now sent a statement over by proving my address yet agen this is ridiculous!

They have now emailed me saying my bank statement was not proof of address and i eont know why.

Im getting sick to death of this its just one thing after the other with this so called casino.

My brand new driving licence should of been ENOUGH for proof of address !

I just dont understand how all this is necessary when i asked from day 1 when i sent my ID if they needed anything else

Also when trying to contact them back on what else I can send, they dont answer me back for days.

Dear Ste23 and Casino Guru,

The player informed us that he possesses the document solely in electronic format.

We responded that this is acceptable; however, he has not yet sent it to us.

We followed up with a second letter to him yesterday.

Respectfully,

Ybets Casino Representative

Ok first of all, i sent a bank statement that has my full name date of the bill that is 31st of may and address, i sent that to martin and it was enough.

It is very clear you do not want to pay this money out, i have sent you multiple documents for my ID, in what is now more than enough, you have accepted the ID And picture in most resolved cases but because mine is a larger amount you are just putting it off.

I am not going back and forth any longer.

I kindly ask martin to get someone higher up in casino guru to get involved in this, as i have sent enough documents now and I want this ended after nearly 3 months of trying to withdrawl.

Dear Ste23 and Casino Guru,

The player has successfully submitted all required documents and completed the verification process.

He is now able to withdraw funds freely, in accordance with the established limits.

Respectfully,

Ybets Casino Representative

Finally, it does let me withdraw now but the withdrawl process at the moment is just processing I will update this thread when i have got all the funds and it hopefully can finally be closed.

Thanks.

Dear casino representative,

thank you for your response.

Dear Ste23,

thank you for keeping us updated. The complaint will remain opened until all of your funds are paid out.

Quick update, i have received most of money but i have had a withdrawl processing since the 2nd and still havnt got it, that is the last one and its done.

Hello Ste23,

thank you for your continued cooperation.

Dear casino representative,

can you give us and update on this case? Is there a particular timeframe, in which Ste23 can expect his withdrawal to be processed?

Hello, i have finally received all my money today, so this can now be closed.

I just want to say that this is the worst casino I have ever played on by far.

And thanks for martin for helping me i appriciate it 👍

Dear Ste23,

I am glad to hear that your issue has been finally resolved. However, I also fully understand your dissatisfaction with the whole situation. Longer delays are always unwelcome and sometimes even dangerous, as players often lose the money they wanted to withdraw.

However, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't have to message the Complaint Resolution Center again. However, if an issue arises, we are here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru