Ybets Casino - El jugador cree que el reintegro se ha retrasado.

This casino is a lie like many others, first of all if you need KYC to withdraw, well I can tell you that I am still in verification! Obviously it is their plan to take so long to spend my balance but I will not do it, in a few days I will confirm if they pay or steal your deposit; because they have made me deposit to be able to withdraw and the withdrawal is made but never arrives suddenly it appears that you have to contact an email for verification, when they say that verification is not required and the comments according to the withdrawals are very fast it is totally a lie and I have proof

Dear erducer12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

What I mean is that the casino attracts you to sign up because it says that it does not require verification, in fact in the casino menu there is no verification option and according to the users and the reviews that I have read, the withdrawals are very fast when both things are a lie, if it requires verification and by email it takes days to respond to you, meaning what I am getting at is that they should eliminate that thing that they say that in that casino verification is not required when it is required.

A lo que me refiero que el casino te atrae a inscribirte por que dice que no se ocupa verificarte de echo en el menú del casino no hay una opción de verificación y según los usuarios las reseñas que e leído los retiros son muy rápidos cuando es mentira las dos cosas, si se ocupa verificar y mediante correo que tardan días en responderte ósea que a lo que voy que hubieran de eliminar eso que dicen que en ese casino no se ocupa verificación cuando si se ocupa

The amount I'm fighting for is not a lot, what I want is for it not to happen to others, that verification is hidden and the process is very long because users are looking for casinos where withdrawals are fast! And this casino is not at that level, do you understand?

No es ni mucha la cantidad que estoy peleando lo que quiero es que no le pase a los demás, que si se oculta verificación y es muy largo el proceso por que los usuarios andamos buscando casinos que los retiros sean rápidos! Y este casino no está en ese nivel que tiene me entiendes?

Dear erducer12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear erducer12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I didn't receive anything.

No no recibí nada

Dear erducer12,

Please understand that verification is mandatory in most online casinos. The withdrawal speed is generally unaffected by this process, as verification is typically required only during your first payout—after that, withdrawals usually proceed without further checks.

Could you please clarify which documents have already been verified and which ones are still pending?

Additionally, kindly forward any communication between you and the casino related to the verification process to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear erducer12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.