Ybets Casino - El jugador cree que el reintegro se ha retrasado.

Good afternoon,

I currently am trying to make a withdrawal, and ybets is witholding my funds. They have started investigating my gaming session on may 11 2025 and have not provided me with any further information, regardless of several emails, or contacts of their live chat. There has been no wrong activity on my account, bets of which some have won, some have lost. I am looking to withdraw my funds, around 630 eu and for further information on why a case was even raised, as there has been no wrong activity on my account, i have been cooperating, and they have only told me i will need to wait an indefinite ammount of time, for a problem of which they are not informing me, what it is, or any progress. I deposited around 340 euro, and now have 630 eu in my account. I am looking to withdraw my acquired winnings, and more information on my case.

Regards,

Dear badimeras1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Veronika,

Thank you for the prompt response. A few reasons why i think ybets need to react:

1. They have not told me why i am being investigated and they have not provided me with any information of case progress.

2. They have not provided me with anything other than basic AI responses which tell me to wait an indefinite amount of time.

3. I have used different betting companies, and not a single one has taken two weeks to issue my withdrawal.

This is not a case of me waiting. This is a case of ybets taking my money, and not paying it out, without leaving me with any way to get my money back. It is stealing, taking money with no timeframe when you give it back.

They may be waiting for me to lose all that money but i will not. I will not be further gambling and have taken all the necessary screenshots against them, until i see the funds back in my account.

Regards,

Dear badimeras1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Dominika,

No communication from ybets, still says " Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed"

They have not requested any further info, the two week timeframe has also passed. The time frame in jtself is longer than any other company practices. But as expected two weeks later there have been no updates or contact, which does indicate as mentioned that they are not looking to pay out, or talk to me in any way shape or form. At this point there are emails that have not been responded to by ybets email, and several contacts via ybets livechat which just told me to wait an unlimited amount of time.

Dear badimeras1, could you please let me know the exact date when the casino first informed you that your bets were under review?

hi Dominika, please see picture attached. It says here that they started investigation on 11th, however it was actually the 9th. Either way, its been over two weeks since this was logged. They have not asked me for any further info still.

Dear badimeras1, have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Hi

No successful withdrawals yet.

No kyc information requested yet.

No bonuses used.

Sports betting on ybets website.

Thank you very much, badimeras1, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear badimeras1,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Ybets Casino representative to join this conversation and participate in resolving this complaint.

Dear Ybets Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear DRAGAN1989 and Casino Guru,

We have checked the account, and currently, there are no funds available on the balance, and there are no active withdrawal requests at this time.

Should you need any further information, feel free to let us know.

Respectfully,

Ybets Casino Representative

Dear badimeras1,

Could you confirm that you do not have any funds in your casino account?

I'll be awaiting your reply.

Keep this open. At this point they have took the money from my account. I had 654 as i have a screenshot of and it was showing 0. Now i am unable to even access their account. They took the money and blocked me. I can send screenshots of proof of 654 eu in account and blocked access now too. I been trying for 3 days now

Dear Ybets Casino,

Could you please comment on what happened with the 654€ in the player's casino account?

I'll be awaiting your reply.

Dear DRAGAN1989 and Casino Guru,

We have observed that the player has actively placed bets on sports events, resulting in the depletion of their funds.

We would like to clarify that we have not restricted access to the account from our end.

We recommend that the player utilize the current link available on our casino page on Casino Guru for access.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Could you please provide us with the player's game log so we can confirm this information? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Dear Casino Guru,

We've written to your e-mail.

Respectfully,

Ybets Casino Representative

Dear badimeras1,

I have received a game log from the casino representative, and it appears that you have lost your funds on sports betting in the process.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan, Casino.Guru