Ybets Casino - El jugador cree que el reintegro se ha retrasado.

This casino did not pay me and then told me they can not pay me for minimum 14 days as my play is being sent to game designers which isnt true.

I know the guys at no limit city and a few other providers.

There are dozens of complaints on this forum and other forums of this excuse being used to not pay members.

I have played for 20 years, been an affiliate manager and twitch streamer for casinos and this is not a possible practice and isnt true

I should not have to wait 14-60 days to be paid

Furthermore, it does not take 14 days for game play to be reviewed. It takes 24 hours.

These are stalling tactics and I want my cashout.

Dear sdexcid,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi thank you for your comment.

However, my cashout has been refused and disabled.

They put the money back in my account and told me they will not be paying me for many weeks/months. I cant even attempt to cashout.

This is not ok.

Thank you

Thank you for your response.

Could you please clarify whether you are a regular player or if you are involved in any kind of affiliate or streamer contract with Ybets Casino?

Have you made any successful withdrawals from this casino before?

Have you completed the full KYC verification process?

Dear sdexcid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am. not a streamer or affiliate...never cashed out before..and no kyc done

Thank you very much, sdexcid, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear sdexcid,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Ybets Casino representative to join this conversation.

Dear Ybets Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I am closing this case for now and taking my complaint elsewhere. After careful review of how you handled cases with this casino in other cases it looks like you allow this casino to stall for 4-6 months before anything is done.

I

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.