Ybets Casino - El jugador enfrenta problemas de retiro.

Hello,

I cannot withdraw the amount of money i had played and won. I get the error message shown in the attached screenshot. Although i have spent more that the image displays, and i had put more than the requested amount of the wager on slots, i still cannot withdraw any amount.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

I checked the casino's rules and found this: https://ybets.net/main-info/terms-using

8.5. It is mandatory for each Player to fulfill a wagering requirement prior to initiating withdrawal. This means that each Player must place a minimum of one bet, equivalent to 3x the deposited amount. To wager YBS funds, Players may place bets exclusively on Ybets slots games; bets placed on other games will not count toward wagering requirements.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you wagered your deposit three times or more to your knowledge?
• Have you contacted casino support regarding the issue? What response have you received? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas,

Thank you for your reoly.To answer your questions:

Yes i believe i have wagered more than x3 the amount i deposited.As you can see in the screenshots the site has wrong numbers which are not updated whenever i wager a bet.I have spent more than 0,11 dollars and when i wager the amount requested to withdraw nothing happens.

I have contactes the support of the website,they did not tell me ehat the issue for this is and they did not give me a timeframe of how and when the iasue can be resolved.Please find the screenshot of my chat attached

Can you please also edit the disputed amount?Maybe i mistyped but the amount is shown in this screenshot and it 303,3 dollars (converted from BNB, the amount i deposited and played) as you can see in the screenshot.

Again, thanks for the assistance and the support.

Thanks for the updates.

• Did you receive any explanation from the casino's support since your last post?
• Did the casino identify any issues with the wagered amount?
• Have you made sure to wager the balance on eligible games?

Please let me know.

I have received an explanation from the casino that they should display the amount for wager for bnb and not usd as it is the case right now, which is what caused the confusion. So consider the issue resolved, but the fault is on the casino's side as they display a wrong amount to wager.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tsouge,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas