Ybets Casino - El jugador solicita el cierre de la cuenta.

I request that the platform block my game account on the entire platform of Sigg Marketing Limited for life without the possibility of me playing again

Reason: The platform takes off every round

I have deposited more than 10 times, each time the same result

this is one of the worst platforms I have played so far

I ask the manager of the platform to block my game account for life

I no longer trust the platform

ich bitte das Platform das die mein spielkonto bei das Ganze Platoform von Sigg Marketing Limited als lebenlang sperren ohne die möglichkeit das ich wieder spielen kann

Grund: Das Platform hebt jede runde ab

ich habe mehr wie 10 mal eingezahlt jedes mal das gleche ergebnisst

das ist einer der schlechte Platform wo ich bis jetzt gespielt habe

ich bitte das Manager von das Platoform das sie mein spielkonto für lebenlang sperren

ich vetrauche das Platform nicht mehr

Dear elvissweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience with the platform.

To better understand your request, could you please clarify the following details?

• Have you already contacted the casino and explicitly requested a permanent self-exclusion? If so, what was their response?
• Did you request self-exclusion due to responsible gambling concerns, or is your request solely based on your dissatisfaction with the platform’s gameplay?
• Have you received any confirmation from the casino regarding the status of your account closure?

If you have any relevant communication with the casino regarding this matter, please forward it to petronela.k@casino.guru so we can review it.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

thank you very much for help

completed

can you please delete this

vielen dank für hilfe

erledigt

können bitte das löschen

Dear elvissweet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru