Ybets Casino - El reintegro del jugador se ha retrasado.

I created an account with Ybets and by mistake i used the wrong email address, that is, instead of dmowlin1@hotmail.com, i entered dmowlin@hotmail.com. I didn't need to verify my email, which already is strange. I deposited using skrill but when i came to place bets, i couldn't. Place bets button is always greyed out and untickable. The website didn't solve the issue and i requested that the money be reversed back to my skrill account. They wouldn't listen and cut me off from chat. They even blocked my further attempts to contact them on Chat.

Dear unitedstrong,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick,

Thanks for answering back. I haven't placed any bets or played casino. I haven't used the deposit money whatsoever. I didn't get any bonuses either. I deposited 200 eur and they're idle in the account. I want reversal of my deposit and hereunder are the reasons;

• I can't place any bets because they have issues with their website or my account. These issues haven't been resolved.
• I've sent them 3 emails, they didn't acknowledge the emails or replied to them at all.
• I've contacted them on chat and have been cut off, chat access for my account has been disabled since.
• I made a mistake when registering, missed a digit in my email address, so my email in my account is now wrong. I did use the right when depositing through skill though. I also sent them the 3 emails from the right email address, that is, not the one used to create the account. When i enquired about this in chat, I was dismissed.

As you can see, I wasn't even given the opportunity to verify my account, or if instructions were sent, they were sent to the wrong email address, because they haven't even bothered to change it.

I now find myself unable to make contact with them, chat is disabled and emails aren't being answered back.

Hope you guys can help me out.

Thanks and Regards

united strong

How does this work exactly? did you guys contact ybets? I've since sent 10 emails, go on template reply and now sent another 10 emails without any reply.

Dear unitedstrong,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick,

Issue isn't resolved. Thus far, after a week and 10 emails sent, I received a reply on the 6th of March 2025. It was a generic email stating that they cannot change my email address, and asking what was the diagnosis of the problem. I had already gave them all the details of why i can't place any bets due to their technical failure. But they asked again anyway. I also stated repeatedly in those 10 emails that i lost complete trust, and that fixing their website would be immaterial to me, that i wanted my withdrawal reversed to my skrill account.

Since then, a further week has passed, I've sent another 13 emails. At the time of writing I haven't heard again from them. Chat has been disabled since I made my first complaint, on the 28th of February.

If need be, I can upload all the correspondence I have with them. The 200 euros are still sitting in my account

Kind Regards

UnitedStrong

Dear unitedstrong,

Would it be possible to forward the communication between you and the casino related to this case before we would try to contact them?

Awaiting your response.

Regards,

Nick

Dear unitedstrong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.