Ybets Casino - El retiro del jugador se ha retrasado.

Register and play on March 14th

Get your first deposit bonus

I was playing and won about $3,000 on the slots and tried to withdraw it, but the money didn't arrive so I contacted the chat.

When I inquired about it, I was told that KYC had been completed and that the money would arrive if there were no other problems, but the money never arrived.

I have not received a reply to my email inquiry so I will submit a complaint. Thank you for your time.

3月14日に登録プレイして

初回入金ボーナスを頂いて

プレイしていたのですがスロットで3000ドル程勝って出金しようとしましたが、着金しなくてチャットに問い合わせしました

問い合わせしたらkycは完了していて他に問題がなければ着金すると返事がきたのですが全く着金がなく

メール問い合わせしても返事が来ない状況ですのでクレームとして提出させてもらいますのでよろしくお願いします。

Dear peren77,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Ybets Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please confirm whether you have met the wagering requirements associated with this bonus?
• Could you please specify what date exactly you requested a withdrawal?
• Have you attempted to communicate your issue via the casino's live chat service? Did they address your inquiries?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Could you please confirm if you have met the wagering requirements associated with this bonus?

The conditions are fully met

Could you please specify the exact date that you requested the withdrawal?

Around March 15th

Have you tried communicating your problem through the casino's live chat service? Was your question resolved?

I have told them many times, but in the end I have to wait for an email and I never receive one.

このボーナスに関連する賭け条件を満たしているかどうか確認していただけますか？

条件は完全に満たしています

引き出しをリクエストした日付を正確に指定していただけますか?

3/15頃

カジノのライブチャットサービスで問題を伝えようとしましたか？質問は解決されましたか？

何度も伝えましたが結局メールを待つ形になりメールは全く届きません

Dear peren77,

thank you for your reply.

• Could you please specify which bonus you utilized at this casino? can you please share the link to this bonus?
• What payments method have you used to deposit and withdraw, please?
• Have you had any successful withdrawals with this casino, please?
• Do you have any communication with casino? Can you forward it to my email katarina.d@casino.guru?

Looking forward to your reply,

Katarina

Could you please tell me specifically which bonuses you used at this casino?

200% of your first deposit

Also, could you please share the link for that bonus?

https://ybets.net/bonuses

What payment methods did you use to deposit and withdraw?

Cryptocurrency

Have you ever made a successful withdrawal from this casino?

there is no

このカジノで利用したボーナスを具体的に教えていただけますか？

初回入金の200%

また、そのボーナスのリンクを共有していただけますか？

https://ybets.net/bonuses

入金と出金に使用した支払い方法は何ですか？

仮想通貨

このカジノで出金に成功したことはありますか？　

ありません

Dear peren77,

thank you for your reply.

Could you please provide any correspondence you have exchanged with the casino concerning this issue to my email address, katarina.d@casino.guru? Kindly provide emails, live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

I sent an email

メール送りました

Thank you very much, peren77, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello peren77,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear peren77,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Ybets Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Ybets Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear Peren77 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

I've been waiting for so long, please hurry up

ずっと待たされてるんで早くしてください

Dear Ybets Casino,

I’m reaching out to follow up on the status of your review. Could you please share any updates regarding the case, specifically the reasons behind the delay in the player’s withdrawal and the anticipated next steps?

Thank you for your cooperation.

Dear Peren77 and Casino Guru,

Our KYC department expects you to take selfies in front of our platform. 

Detailed instructions have been sent to you via email.

Respectfully,

Ybets Casino Representative

I sent the selfie I mentioned in the email,

I don't know how to take a selfie in front of the platform

メールに書いてた自撮り写真は送りましたが、

プラットフォームの前で自撮りがわからないです

Dear peren77,

The casino has requested that you provide a selfie with the casino’s website clearly visible in the background on your laptop or another device.

Could you please confirm if you understand this instruction? Would you be able to provide such a photo in accordance with these requirements?

Thank you.

Dear peren77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru

Hello Everyone,

We’ve reopened this complaint at the request of peren77. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player has informed us that he was on a business trip until approximately August 15 and will be able to complete the verification process and submit the requested documents after this date.

Dear peren77,

Could you please proceed with the verification and provide the requested selfie (in accordance with the casino’s requirements) at your earliest convenience? Kindly let us know once this has been completed.

Thank you for your cooperation.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Kubo

Casino.Guru