Ybets Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

When I was losing, everything was fine with my account. But as soon as I won back my losses and my balance dropped to $1,300, my withdrawal was blocked. They said the account was being verified, and they haven't responded to my request for photos for 10 days. In total, verification has been going on for five weeks now, and there has been no progress.

Administration, if you see this, please help. User431132722

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your payout and the verification requirements? Make sure the sender and recipient are identifiable. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Evgeny4796,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I only played for a few days. I registered on September 11th. I mainly bet on Dota 2. I also played a little at Evolution Live Casino. At first, I was only losing, and everything was fine with my account. But on September 15th, I won $1,000+ on Dota 2 and Evolution. I went to withdraw some of my money and discovered the withdrawal button was blocked.

I did receive a small cashback bonus from my losses, but it didn't significantly affect my balance. Ybets KYC support responds every 10 days, and this is the second time they've responded the same way. They wrote, "So we can proceed with the verification procedure. Please provide a high-quality photo of yourself with your ID document in front of our website, as the information on your document should be clearly readable and your face should be fully visible. Thank you."

I've already sent them four high-quality photos without any file modifications.

Thanks for your reply.

Have you made sure you took the photo in good lighting conditions?

Could you please forward the most recent selfie you provided to the casino for verification? Send the information to my email at tomas@casino.guru

Please also forward the full email you received from the casino specifying the verification requirements.

Looking forward to your reply. I apologize for the inconvenience.

I was offered to work more quickly with my verification, in exchange for which I should delete the negative review.

I apologize,

But without records of your communication with the casino on these topics, we won't be able to confront the casino.

Please send it to my email at tomas@casino.guru

Dear Evgeny4796,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Evgeny4796 and Casino Guru,

We wish to provide an update from our end, the player has successfully passed verification and has withdrawn their funds fully on November 28th.

We thank them for patience and cooperation.

Respectfully,

Ybets Casino Representative.

Thanks for the reply to the casino representative.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru