Ybets Casino - El retiro del jugador se ve retrasado por ybet.

From 22th of November ybet disabled withdrawal request from my account. When i am trying to withdraw i get the attachment message. Livechat can not help me and they do not know how to guide me. They didn't ask anything from me like KYC or something. I had a successful withdrawal in the past and i have access to my account and i can use my money to play but i want to withdraw not play. Please help me in first time to learn what ybet wants from me

Hello aofsampali,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

They never asked from me to verify my account neither now.

I get only the cashback program wich is real money.

I played both casino games and sportsbetting

Hello aofsampali,

Did you finish the wagering requirement of the cashback received?

Additionally, please forward the communication between you and the casino's e-mail support to nikolas.b@casino.guru, as the live chat can't provide as detailed information as the e-mail support.

Looking forward to your response.

Regards,

Nick

There were no wagering requirements for the cash back. Besides, the problem is that I am not allowed to make a withdrawal request, not that it is simply rejected

Δεν υπήρχαν απαιτήσεις στοιχηματισμου για το cash back. Εξαλλου το προβλημα ειναι οτι δεν μου επιτρέπεται να κανω αιτημα αναληψης οχι οτι απλως απορρίπτεται

Is there any progress? Status of my account is still in the same situation

Hello aofsampali,

As I have requested the communication between you and the casino, which was still not sent, could you please forward it as soon as possible to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick

Hi i sent everything i have

Hello aofsampali,

Thank you for the e-mails. However, you just forwarded the same communication with the live chat.

Did you contact their e-mail support as advised above?

If not yet, please do as soon as possible.

Regards,

Nick

There is no other answers As already said they didn't sent any answer to my mails. Only communication is being via live chat. They ignore my mails and they do not answer there

By the way this is my last mail to them wich i ask to know what is going on. No answer by their side

Nick i already communicated with them via mail and i have no answer. By the way paggor stopped license this company

Thank you aofsampali for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Case solved. I get paid full my balance thank you.

You can close this complaint

Dear aofsampali, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to us. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards,

Michal

Casino.Guru