Ybets Casino - La cuenta del jugador ha sido cerrada y está pendiente de retiro.

I tried to withdraw a total of 500 euros from Ybets.

What happened was that their support staff kept canceling my withdrawals.

First email from support:

"passed it on to the finance department to speed it up.."

Other:

"I completely understand how disheartening this situation must feel, especially after the time you've already waited. I want to assure you that your case is a priority"

"Dear Player!

We apologize for the inconvenience.

Our colleagues from the Finance Department have informed us that in order to speed up your withdrawal, they recommend using a different method.

Thank you for your understanding.

Kind regards,

Yuudji

Ybet Support Team"

What they then did was first cancel withdrawals on Revolut because they said it didn't work - tried Jeton as a payment method - that didn't work either - then tried directly to my IBAN account - that didn't work either. Then they went underground, customer service stopped contacting them completely.

I read on trustpilot and realized it's a scam site....

Then they closed my account completely and I didn't get my 500 euros.

Jag försökte ta ut 500 euro totalt ifrån Ybets.

Det som hände var att dom ifrån deras support hela tiden avbröt mina uttag.

Första mejlet ifrån supporten:

"passed it on to the finance department to speed it up.."

Andra:

"I completely understand how disheartening this situation must feel, especially after the time you’ve already waited. I want to assure you that your case is a priorit"

"Dear Player!

We apologize for the inconvenience.

Our colleagues from the Finance Department have informed us that in order to speed up your withdrawal, they recommend using a different method.

Thank you for your understanding.

Kind regards,

Yuudji

Ybets Support Team"

Det dom sen gjorde var att avbröt först uttag på Revolut för dom sa att det inte gick - provade jeton som utbetalningsmetod - gick inte det heller - provade sedan direkt till mitt Ibankonto - gick inte detta heller. sen gick dom under jorden, kundtjänsten slutade helt höra av sig.

Läste på trustpilot och insåg att det är en bluffsida....

Sen stängde dom av mitt konto helt och ajg fick inte mina 500 euro.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any emails or explanations from the casino as to why your account was closed? If so, kindly forward the emails to me at veronika.f@casino.guru.
• Have you passed the full KYC verification before the casino closed your account?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello.

On the first question - no I didn't receive any notification when my account was closed or why it was closed.

I was never asked about KYC, they didn't ask any questions about this at all, strangely enough.

I played exclusively on betting, nothing else.

Yes, one withdrawal later, when I made a larger deposit and was about to withdraw my winnings, their support came with excuses and they suspended all available methods. Then my account was closed down.

Hej.

På första frågan - nej jag fick inget meddelande när min konto stängdes ner eller varför det gjorde det.

Jag blev aldrig efterfrågad om en KYC dom ställde inga frågor alls om detta konstigt nog.

Jag spelade uteslutande på betting ingenting annat.

Ja ett uttag sen när jag gjort en större insättning och skulle ta ut mina vinster kom deras support med bortförklaringar och man avbröt samtliga tillgänglga metoder. Sen stängdes mitt konto ner.

What happens if Ybets does not respond to you within these 6 days?

Vad händer om inte Ybets inkommer med ett svar till er inom dessa 6 dagar?

Dear DynamoHarry and Casino Guru,

As we currently see, the player has used up the funds available on their balance prior to successful completion of withdrawal due to a failure on the side of the payment processor, which has returned the funds to the player's balance.

We would like to note that the player's account has been permanently closed due to a performed chargeback of their used deposit funds, which is a breach of our Terms. As such, Ybets is no longer able to investigate reasoning for failed withdrawal attempts or assist the player further.

Respectfully,

Ybets Casino Representative.

Dear Ybets Casino Representative,

Thank you for reaching out to us and for explaining the situation of the player in more detail.

Dear DynamoHarry,

Can you please confirm that there was no real-money balance in your account at the moment the casino closed it? Please note that if the account was closed with an empty balance, we are unable to assist further. Just like any other business, the casino has the right to decide whom it provides its services to, and we are not able to persuade it to reopen an account that was closed without funds.

I would also like to mention that requesting chargebacks is considered fraudulent behaviour in the online gambling environment. If such behaviour is detected, the casino is allowed to permanently close a player’s account. Chargebacks may also cause problems in all online casinos in the future, as many operators share information about players.

From the casino’s perspective, a chargeback means that a player is attempting to reverse a payment that was already agreed upon and used. This is why casinos treat chargeback history as a significant risk factor. Even if the chargeback was not related to their website, another casino may see it and consider you a high-risk player, which can negatively affect your access to their services.

Dear DynamoHarry,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru