Ybets Casino - La cuenta del jugador ha sido cerrada.

No, I registered. Luckily, I only made three small deposits and wagered the €100 with the free spins. I requested a withdrawal and, of course, deleted my account because I apparently had duplicates. Which isn't true.

I only signed up with this casino because it was so highly rated by Guru. Unfortunately, I read the complaints from other players too late. What's going on here is truly misleading, and I probably won't get my 100 euros back, either.

Nein angemeldet. Habe zum Glück nur 3 kleine Einzahlungen gemacht und hatte bei den Freispielen die 100 Euro umgesetzt. Auszahlung beantragt und wat ja klar Account gelöscht da ich wohl Duplikate habe. Was nicht der Wahrheit entspricht.

Ich habe mich nur bei diesem casino angemeldet weil hier es so gut bewertet wurde von Guru. Leider habe ich zu spät die klagen der anderen Spieler gelesen. Es ist echt irreführend was hier passiert und meine 100 Euro kriege ich wohl auch nicht wieder oder

Dear makemoneyonline9919,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear makemoneyonline9919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru