Ybets Casino - La cuenta del jugador ha sido cerrada sin motivo.

The casino has deducted several bet wagers due to some technical error. While they found 2 after over 2 weeks, they closed the account without any reason before they could credit back the last wrongly deducted wager and therefore basically embezzeled 400 EUR.

Furthermore, I mistakenly transferred money to my crypto address at ybets after my account was closed (I still don't know the reason because the chat doesn't reply). I asked for a refund but again no answer from them.

There were some other issues like a set deposit limit that was removed without giving any reason but these two are the most obvious issues.

Kind regards

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please share the transaction confirmation of the funds you wish to be returned?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you provide supporting evidence regarding the technical errors, such as acknowledgment from casino support, and could you please provide communication with the casino regarding discussing the errors and your mistaken deposit?
• Share screenshots here or submit the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear jimmyclark33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru