Ybets Casino - La retirada del jugador se ha retrasado.

Hello! I've been waiting a long time for a payout from Ybets casino; their verification process is incredibly lengthy. My account has been under review for three months now, and I still haven't received my payout. I provide all the documents the casino requires, and then I'm just waiting and waiting for a response. When I contact the support chat on the website, I receive a response that the issue is being reviewed by the relevant department. But this is taking a very, very long time! I've already provided the casino with my ID, transaction screenshots, and proof of address, but I haven't received a response for two weeks, even though I was told in the chat on the website that the verification process has no deadlines. This is unbelievable! I've been waiting over three months for the results of three documents to be verified. I'm asking the casino guru for help. Thank you.

Привет! Я уже очень долго ожидаю выплаты от казино Ybets, их процесс верификации необыкновенно длительный. Уже три месяца моя учетная запись проверяется и не могу получить выплату. Я предоставляю все документы, которые казино желает видеть, а далее просто жду и жду, когда мне ответят. Когда пишу в чат поддержки на сайте, то получаю ответ, что вопрос на проверке в соответствующем департаменте. Но все это продолжается очень и очень долго! Я уже предоставил казино ИД личности, скриншоты транзакций, подтверждение адреса, но уже две недели как не получал никакого ответа, хотя в чате на сайте мне сообщили, что процесс верификации не имеет никаких сроков. Но это невероятно! Больше трех месяцев ждать результата проверки трех документов. Я прошу у казино гуру помощи. Благодарю

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the documents you've most recently sent to the casino for verification? My email address is veronika.f@casino.guru.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Have you received any feedback regarding any of the identity documents you sent to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Chered and Casino Guru,

Thank you for contacting us in regards to player's concern. The KYC department at the current moment has concluded their verification of the player successfully and no further documentation is required.

Respectfully,

Ybets Casino Representative.

Good afternoon! I forwarded the correspondence with the casino, along with the documents and photos, to the email address provided. I played slot machines and placed bets.

Today I received an email from the casino: "We are glad to inform you that the documents provided are sufficient for your current verification status and no additional documents are required at the moment. Feel free to play and enjoy our games. If any further questions arise, feel free to contact us - we are online 24/7 and ready to help you. Have a good day!" This suggests they are satisfied with all the documents I submitted. I submitted a withdrawal request, but it is still being processed. I will keep you updated.

Добрый день! Я переслал переписку с казино и отправленные документы и фото на указанную почту. Я играл в игровые автоматы и делал ставки.

Сегодня я получил письмо от казино «We are glad to inform you that the provided documents are enough for your current verification status and no additional documents are required at the moment, feel free to play and enjoy our games. If any further questions arise, feel free to contact us - we are 24/7 online ready to help you. Have a good day!», что предполагает их устраивают все документы, которые я представил. Я сделал запрос на вывод средств, но он пока обрабатывается. Я буду держать вас в курсе

Dear Chered and Casino Guru,

We can confirm that the player has submitted several withdrawal requests today. One of them has been processed by the team, the remaining withdrawals are being processed in accordance with limits and payment processing throughput.

Respectfully,

Ybets Casino Representative.

EDIT: As we see, the remaining withdrawal has also been processed fully on our end. At the moment, no pending withdrawals remain on the player's account.

Indeed, all withdrawal requests have been processed and I've already received my money. I'm closing the complaint. The problem has been resolved. Thanks to Casino Guru for their support! Thanks to Ybets Casino for their prompt response.

Действительно, все запросы на вывод средств обработаны и я уже получил свои деньги. Я закрываю жалобу. Проблема решена. Спасибо Casino guru за поддержку! Благодарю казино Ybets за оперативность

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chered,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika