Ybets Casino - La solicitud de retiro del jugador se ha retrasado.

Ybets.net casin has cancelled my withdraw after winning 600 euros. First two withdraws on the casino worked fine for smaller sums but now they restricted my account for withdrawals. They said that they have to check my gaming with the provider which is unfortunately the same issue that so many other players have complained about. They give you time frame of 14 days and after that you can only make a withdraw. Its not 9.4 worth casino action which also has a fair play tag here in casino guru..

They also lied to me in chat when I asked about why my withdraw was pending. Heres a screenshot from it.

Dear Kkriz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you play casino games or bet on sports?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, I played casino games (slots). I havent been asked to do KYC.

I won with real money. Withdraw option is still denied from my account and in chat they keep saying it will take 14 days or more to "check with provider" which I highly doubt since they do it for everyone even if player has played their own live games. Anyways here’s a screenshot of them telling me that it wont go through the provider check once I told them I was worried about it. They basically lied because next thing is they cancelled my withdraw and now denied the option to try it again..

Dear Kkriz, may I kindly ask if you have contacted the casino to check whether any verification (KYC) is required from your side?

Also, could you confirm whether the casino asked for any verification during your previous successful withdrawals?

And just to be sure — can you please confirm again whether you were playing with a bonus or not?

Lastly, I would like to kindly remind you to send the full communication you had with the casino (emails or chat transcripts), as I haven’t received them yet. You can either post them here or send them to my email at dominika.l@casino.guru.

They didnt ask kyc as I said. Screenshot of chat is above sent already.

Played with real money as I said also already in previous post..

Quick update and warning to others. It’s already been over 14 days and my withdraw is still blocked.

Dear Kkriz, could you please let us know if you’ve received any update from the casino after the 14 days have passed?

Well the option to withdraw is open now. But it has been pending that 16 days + 48 hours now so still waiting. Maybe time to add Ybets casino to this complaint?

Dear Kkriz, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Dear Kkriz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got the wihdrawal after 21 days. Bad experience with the casino overall.

Dear Kkriz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru