Ybets Casino - La verificación del jugador se ha retrasado.

Good day, I've been waiting for a response from the kyc team for 3 weeks, I sent all the documents, they asked me for a selfie with my passport and I sent that, then they asked me for their website in the background so that I could see it and with my passport in my hand, and I sent that and now no one is responding and I can't verify nLog for 3 weeks, they tell me to step away from the chat because they don't have any information

Dobar dan, cekam odgovor od kyc tima vec 3 nedelje, sve sam poslao dokumenta trazili su mi i selfie sa pasoses i to sam poslao posle su mi trazili sa njihovim vebsajtom u pozadini da se vidi i sa pasosem u ruci, i to sam poslao i sada niko nista ne odgovara i ja ne mogu da verifikujem nLog 3 nedelje, sa chata mi kazu da se stepim da oni nemaju nikakve informacije

Hello Estevan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been waiting for exactly 3 weeks, it wasn't approved because they asked me again for new documents that I sent. The last time they contacted me was 5 days ago. I sent what they asked for and since then I've had no contact with the kits team, when I write to the agents on live chat they tell me they don't have contact.

Hello Estevan,

Would it be possible to forward the communication between you and the casino related to your verification to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Okay, I sent you from another email, from the email registered on the ybets website.

Okay poslao sam vam sa drugog mejla sa mejla koji je registrovan na ybets sajtu

Thank you Estevan for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Estevan,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Ybets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? What is the issue with the documents Estevan provided? Alternatively, can you give us some guidance on how to proceed?

Resume

Reseno

Dear Estevan and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino representative,

thank you very much for the update. Please let us know when the KYC check is finalized.

Dear casino representative,

as another week has passed, I would like to ask you to give us an update on the proceedings. Has the KYC check been completed?

Dear Estevan and Casino Guru,

I would like to inform you that the player has successfully withdrawn his funds.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino representative,

thank you very much for the update.

Dear Estevan,

can you please confirm whether you have successfully withdrawn your funds?

Yes, I am successful

Yes i am succsesfluy

Dear Estevan,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Ybets Casino for their involvement in the resolution process. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru