Ybets Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello Dear Casino Guru.

So my problem is that 28/12/2025 i made a withdrawal. My account is fully Verified. Since then im sending Everyday in their email and Support chat whats going on and why they are not paying me my money. In their Rules Says "withdrawals are instantly or up to 72h" b ut till now im waiting and waiting. In their chat im getting always the same answer that shorthly gonna get my money and sorry your waiting. i would like to Ask you if u can help me Get my money. thanks in advance

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Dear nomoreabusee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello and thanks for your Answer. Well They say that withdrawals Are usually instantly or Up to 72hours. but its ok lets wait a bit more to see what is going to happen 🙂

Hello again. Just right now They Canceled my withdrawal and when i ask why that happened the answered that i got was that "We regret to inform you that we are unable to provide you with specific reasons for cancellation of withdrawals, as this decision is made by the bank and not by our team. Possible reasons could be your card limits, foreign payment restrictions, or other factors." i withdrawal with Skrill by and after i spoke with skrill they didnt see any payment or restrictions or something in my skrill account 🙂

Dear nomoreabusee and Casino Guru,

After an additional inquiry, player's initial withdrawal has failed on the side of the payment provider. Unfortunately, we have not yet received specifics for the reasoning from them. However, they player has made a second withdrawal request afterwards, which has been successfully processed by the team. Hopefully, this has resolved their concern.

Respectfully,

Ybets Casino Representative.

Dear nomoreabusee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear nomoreabusee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru