Zentrabet Casino - La retirada del jugador se ha retrasado.

I have a pending withdrawal from this site and I'd like your help to see if they want to pay me. The money is from a deposit I made and used for gambling; I didn't qualify for any bonuses. I've also attached a screenshot of the deposit slip.

Tengo un retiro pendiente de está página y quisiera que me ayuden a ver si la página me quiere pagar, el dinero es de un depósito que hice y lo juegue no aplique a ningún bono. adicionalmente adjunto el print del depósito

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Dear Eliasch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Today I received a message that my withdrawal has been cancelled and they have never returned the money; they reject it and don't give the money back.

El día de hoy me llego un mensaje que mi retiro ha sido cancelado y nunca me han devuelto el dinero del retiro, lo rechazan y no devuelven el dinero

Thanks for the update. I am sorry to hear about these developments.

• Have you been in contact with the casino regarding the issue? Was the confiscation of your balance the casino's deliberate decision?
• Is your player's account accessible to you?
• Could you please share your correspondence with the casino after you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Dear Eliasch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.