ZetCasino - El jugador aún no ha recibido las ganancias.

Hello good day I have been playing with Zet casino now for over 1 year They do have some restrictions on limits of mow much you can withdrawal like example win 3k only can withdraw 1k at a time but the wait to do the next dep is over 30 hours but this is not my issue now... I have made numerous of dep and with the deposits comes a free 15 dollar bonus to try to win money to play to get a stuff animal with the two hooks I never win on it but the very first time On FEB 1 2026 won 3o i won and played the casino games almost lost it all only had 4 dollars when I won I had 700 when they took it and left me with 152 asked what happen to my rest said that bonus was only 5 times the bonus amount I could cash out well so i cash it out the 152 what they left me and as of today the Monday the 9th of Feb its still sitting there and not being withdrawn ...I did chat with them 3 times as ll times they say it is in the process but it still there

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Dear pammey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thanks a lot I will take your advise and wait longer ...They already took the 700 that I won and left me only 152 ..The actions of leaving me 152 and taking most of my winnings was after every dep there is a free play bonus game to get a stuff animal if you do get the right one you get 30 or more so therefore if given then you can only cash out 5 times the bonus money which mine was 30 dollars for the game that I tried to win that ..Now after that loss I went try to withdraw the 152 left and its taking so long so thanks will wait longer hope it comes soon...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pammey,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla