ZetCasino - El retiro del jugador se ha retrasado.

Hello Guru Team, I have been struggling with a withdrawal of over 200€ in the casino in question since January 23rd.

I never had any problems, but suddenly the support always uses the same sentence structures. Sorry for the delay... bla bla.. I hope you can help.

I have neither played with bonus money nor used free spins

Hallo Guru Team, ich kämpfe seit dem 23ten Januar mit einer Auszahlung über 200€ im besagtem Casino.

Ich hatte nie Probleme, nur auf einmal werden beim support immer die selben Satzbausteine benutzt. Tut uns leid für die Verzögerung ... bla bla.. Ich hoffe ihr könnt helfen.

Ich habe weder mit Bonusgeld gespielt noch hatte ich Freispiele benutzt

Dear kikbow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• When did you make the last successful withdrawal and how many days did it take to be processed?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, yes I have made several withdrawals before. The last one was on March 19, 2024. It always took between 4-5 days.

The KYC verification has been successfully completed

Hi Kristina, ja habe zuvor mehrere Abhebungen getätigt. die letzte war am 19.3.24. es hat immer zwischen 4-5 tagen gedauert.

Die KYC- Verifizierung ist erfolgreich abgeschlossen

The case can be closed. The money was sent today 🙂

Der Fall kann geschlossen werden. Das Geld wurde heute zugesendet 🙂

Dear kikbow,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru